IT Officer

؜ - ؜Cairo ؜ -

Job details

IT Officer


Date: ‎5 Sep ‎2023
Location: Cairo, Middle East and North Africa, EG
Company: British Council
Role Purpose:


To provide the IT support to BC staff in Egypt offices, and to ensure that the
IT services meet business operation's needs, corporate standards and service
level agreements.


Main Accountabilities:


IT services and support:



  • Supervise regular checks on IT services (e.g. LAN/WAN connectivity, Internet, IP telephony, video/teleconference, Queuing system, reception screens, email, global applications)

  • Coordinate with service providers of Internet, telephone system, and support contracts.

  • Work closely with IT assistants to ensure all computers/servers/peripherals are functioning, and the help desk support is properly provided.

  • Handle regular communication with all staff for service outage, changes, phonebook update.


Inventory system:



  • Supervise stores in/out processes, and updates on user custody sheets.

  • Make sure that the inventory sheets are consistent with stores logs, and user custody sheets.

  • Prepare the sale list and ensure that sold items are removed from the inventory list.

  • Provide regular reports on inventory, consumables, "need repair" list, and spares.

  • Maintain and update lists of software licenses.


Procurement:



  • Ensure that the procured IT equipment meets the standard specification.

  • Adhere to the procurement policy and ensure that all procurements of goods and services are to be based on value for money.

  • Supervise testing newly procured IT hardware and software.

  • Manages contracts with vendors.


Global Service Desk ''GSD'', and Service-Now



  • Checking the Service-Now queue, in order to resolve and/or dispatch incidents to IT assistants.

  • Handle incidents, service requests, and change requests that need HUB intervetion.

  • Make sure day-to-day incidents are handled as per GIS service level agreement and local IT support protocol.


Teaching Center support:



  • Supervise the dedicated IT support provided the Teaching Center according to a shift-based schedule.

  • Manage regular check on IT facilities in teacher's room, and classrooms.


Team leadership:



  • Manage a group of IT assistants, and provide guidance for better performance, time management, customer care, and technical support.

  • Follow up on the queues of incidents, and tasks assigned to the IT assistants.

  • Act as a technical focal point for users and IT assistants.

  • Manage IT assistants Rota, leaves, and overtime.


Compliance



  • Make sure that the Council's IT policies and standards are adhered to.

  • Apply British Council policies and standards to tasks related to IT security, disposal of IT equipment, Health&Safty, software licenses, antivirus updates, usage of IT services, data backup/restore, business continuity plan, and people management.

  • Ensure that only British Council approved and licensed Software, hardware is located on the IT infrastructure with regular audits to ensure that users (Front office and Back office) retain system conformance.

  • Coordination with Information Governance team for data security and risk & compliance.


About You (essential requirements for the role):



  • Relevant degree or equivalent level of experience or MCSA/MCSE ‎2012 Certification (or above)

  • English at Proficiency Level B2

  • Fluent written and spoken Arabic

  • At least ‎3 years of IT experience.

  • Experience in team management

  • Network Infrastructure

  • Windows server administration

  • Help desk.

  • Windows ‎10

  • Microsoft office applications.

  • IP telephony


Desirable requirements for the role



  • Relevant technical education

  • ITIL V3 Foundation

  • CCNA Certification

  • Cisco Switches configuration

  • Call centre technical management

  • Audio-visual systems


Further Information:



  • Role: Information Technology Officer

  • Number of positions: ‎4

  • Pay Band: Grade ‎4/H

  • Location: Egypt

  • Contract type: Fixed term local contract ‎1 year

  • Closing date: 19th September ‎2023 (‎23:59 Gulf Standard Time)

  • Other: This role is open to candidates who are having right to work in located in Egypt


Assesment Stages



  • Technical written test

  • Interview (if you pass the technical test)

Job Summary

  • Advertiser: British Council
  • Announcement date: 06/09/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

More jobs like this

Cairo
28/05/2022

**Date:** 27-May-2022 **Location:** Cairo, Middle East and North Africa, EG **Company:** British Council The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two way…

Cairo
10/11/2022

**Date:** 10-Nov-2022 **Location:** Cairo, Middle East and North Africa, EG **Company:** British Council The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two way…

Cairo
26/12/2023

IT Officer **Date:** 25 Dec 2023 **Location:** Cairo, Middle East and North Africa, EG **Company:** British Council **Role Purpose:** To provide the IT support to BC staff in Egypt offices, and to ensure that the IT services meet business operation's needs, corporate standards and service lev…

Cairo
15/06/2022

* 3+ years of growing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations. * Engineering or Diploma with NEBOSH certification with 2+ years Amazon work experience (or) * Bachelor's degree in safety, environmental, ergonomics or a related …

Cairo
20/06/2022

Job Title Contracts Officer Line manager Contracts Manager (Egypt) Location Cairo, Egypt Department Contracts/Egypt ##### **PURPOSE OF ROLE** To support the business by providing contracting and procurement support and by placing contracts and purchase orders with third parties to deliv…

Cairo
22/06/2022

**Grade** **:** P3 **Contractual Arrangement** **:** Fixed-term appointment **Contract Duration (Years, Months, Days)** **:** 1 year (Subject to availability of funds, satisfactory performance and continuing need for the position.) **Job Posting** **:** Jun 21, 2022, 2:49:26 AM **Closing Date**…

Cairo
10/06/2022

**Grade** **:** P3 **Contractual Arrangement** **:** Temporary appointment under Staff Rule 420.4 **Contract Duration (Years, Months, Days)** **:** 1 year (extension is subject to funding and candidate performance) **Job Posting** **:** Jun 9, 2022, 10:15:45 AM **Closing Date** **:** Jun 30, 20…

Cairo
18/05/2022

_The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we 're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, yo…

Cairo
25/05/2022

We're looking for an **office administration** wizard! We're looking for a reliable Administrative Officer for our office in Egypt. This person will be responsible for ensuring the smooth running of the office, managing the budget, and improving our processes and day-to-day work. The ideal candi…

Cairo
27/05/2022

* Faciliteert verbetering van de veiligheid in de bedrijfseenheid door de implementatie van het veiligheidsbeleid, -processen, -procedures en -richtlijnen in de eenheid te volgen en te bewaken. * Zorgt voor expertise en ondersteuning in de bedrijfseenheid op het gebied van veiligheid. * Voert v…

اللغة: العربيّة