Senior Tours Consultant

Job Purpose: Provide a consultancy service to internal and external customers
(trade customers, direct customers, outstations staff, suppliers etc)
regarding destinations, products and services pertaining to travel. Provide
advice and recommendations to customers which is based on appropriate research
which meet their travel needs. A key focus of the reservations and outstations
role is to promote Emirates Holidays destinations, products and services and
facilitate the booking of tickets, arrange accommodation and all travel
arrangements for the customer. The key focus of the operations role is to
provide front line support to outstations staff responsible for selling
Emirates Holidays to direct and trade customers in relation to bookings,
systems and procedural matters. Job Accountabilities: - Provide a consultancy
and advisory service to internal and external customers via face to face,
electronic and telephone communication channels with respect to enquiries on
destinations, products, bookings and other travel-related information. -
Explore the needs and expectations of the customer, undertake research and use
specialised knowledge of the Emirates Holidays destinations and products to
tailor-make a travel package to suit the customer's needs. - Draft travel
itineraries and quotation and facilitate the booking of travel tickets and
accommodation ensuring all travel documents reach the customer in a timely
manner. - Employ relevant sales strategies to promote and sell Emirates
Holidays destinations and products. - Collect travel payments and handle such
transactions in line with defined Emirates Holidays operating procedures. -
Using knowledge gained via research, travel and customer feedback make
recommendations to your supervisor which contribute to the development of new
and improved travel destinations and products. - Remain knowledgeable about
Emirates Holidays destinations and products by remaining up-to-date with the
range of destinations and products featured in the Emirates Holidays brochure
and attend all familiarisation trips arranged by Emirates Holidays. -
Represent Emirates Holiday at external events as directed by your line
manager, this may include attendance at consumer and trade shows and mall
promotions. - Ability to visit travel agencies and trade companies promoting
Emirates Holidays and encouraging indirect bookings. Operations: - Act as the
key contact point to customers who experience any problems whilst in-resort
and support the customer via liaison with the resort to rectify the problem.
Also act as the key contact point with regards to any final payments. -
Undertake quality checks to ensure that all processed booking of travel
tickets, accommodation and other travel related information is accurate and
that all customer files are managed and closed on schedule. If any
discrepancies are identified raise these with the Consultant responsible for
the booking for correction.
Qualifications & Experience: - Commercial/Sales.Tours (Inbound) : ‎3+ Years -
‎12 Years schooling or equivalent. - Preferably educated in a business or
tourism related field. - Experience in the travel or tourism sector,
experience of travel consultancy would be a distinct advantage. - Demonstrable
knowledge of travel destinations and motivated to build on this via self-
development. Knowledge of sales strategies which can be utilised to promote
and sell destinations and products. - Other languages besides English: Arabic
is advantageous. Please note that in order to be considered for this job
opportunity, it is necessary for you to have the ability to live and work in
Egypt.