Customer Service Representative, Marine

Vacancy Title:* Customer Service Representative* - Marine
*Vacancy Location:** Senoko, Singapore*
Engagement Type: *Permanent, Full Time*
Your Company
Survitec are the world 's largest survival technology provider. For over ‎166
years, we have been protecting lives in the air, on land and at sea, through
the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of ‎3,000 professionals with presence in ‎96
countries partnering with our customers to provide innovative solutions that
reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and
aerospace organisations trust us when it matters most and why we have been
awarded the Silver Award by the Defence Employer Recognition Scheme
Your New Role
Are you an excellent communicator, passionate and committed to delivering
great customer service? Are you proactive, independent and results driven?
Great news! Survitec now have the perfect role for you as our new Customer
Service Representative at our Senoko, Singapore office!
Reporting to the Customer Service Team Leader. You will flaunt our culture of
customer satisfaction through the end-to-end customer process globally via
orders, inquiries, and complaints. You will maintain and engage ongoing
relationships with selected customers and sales staff.
You will use knowledge and availability of our products and services, sales
territories to provide a key communications link to the customer. Using your
skills and experience you will be able to analyse and judge the sensitivity to
our customer needs in each situation.
What You Can Expect from the Role
Key Responsibilities and accountabilities :
* Provide advanced product and service information and responds to complex customer questions about those products and services
* Record and processes quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required
* Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries / complaints
* Respond to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required
* Schedule follow-up actions and enters relevant information into the customer relationship management system after each customer contact to create a call plan and ensure that Survitec has quality data to enable effective customer retention and business development activities
* Interview (or assist in interviewing) the customer, following a complex multi-level sales script or conversation points, to clarify the customer's requirements. Makes full, appropriate and accurate notes, ensuring the customer records management system is updated in a timely manner
* Provide exceptional service to customers to encourage continued use of Survitec 's products and services
* Develop knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedures
* Help to create an environment where everyone in the team can live the Survitec Values
* Contribute positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work
* Understands upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and environmentally healthy working environment
* Develop own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching.
* Develops and maintains an understanding of relevant technology, external regulation, and industry best practices
* Other duties assigned by your manager from time to time
You will have the opportunity to develop in your role and feel proud of the
work you do. Working at Survitec is fast paced, challenging and incredibly
rewarding. This is not just another job; this is your career.
The Experience , Qualifications and Skills You Will Have
Essential Criteria
* ‎1-‎3 years customer service experience
* Educated to A-level or Further Education College equivalent level
* Must have strong problem-solving skills
* Excellent Customer Service experience
* Proficient in Microsoft Office
Desirable Criteria
* Marine or Aviation Industry experience
* ERP and IFS system experience a
Why work for us
* Salary S$‎39,000 - S$‎54,600 (Depending on experience)
* Mobile allowance - can claim mobile expenses
* Additional day off to celebrate your birthday
* AWS - Annual Wage Salary
* Duty Allowance of S$‎150 per month
* Medical Insurance
* Company buses from train station/number of pick-up points to site - office is located closely to border of Malaysia
* Team Building and Training Opportunities
How to Apply
Click Apply Now Below
If you would like more information regarding this role before applying,
please feel free to reach out to us via Linked In or via
[email protected].
The safety of our colleagues and candidates is our top priority so for now,
all interviews will be taking place via video call with our hiring managers.
Survitec is an equal opportunities employer. Our diverse global workforce
protects lives, every single day. We are committed to cultivating an
inclusive culture where our people feel valued a ppreciated, ad free
to be who they are at work. Because, to provide service and excellence to our
customers we must mirror their diversity. But more importantly because it is
the right thing to do.**