Clearance Agent - RUH

؜ - ؜السعودية ؜ -

Job details

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.

Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
YOUR TASKS:
* POSITION IDENTIFICATION:


Date:


Job Title:
Clearance Agent


Job Grade:
‎6


Job Holder:


Location:
Riyadh


Department:
Gateway


Reports To:
Gateway Supervisor



  • KEY PURPOSE:
    Ensure that shipments are processed in a timely and efficient manner.

  • REPORTING RESPONSIBILITIES:
    N/A

  • KEY WORKING RELATIONSHIPS
    CONTACT


FREQUENCY


REASON



  • Internal


SNAS Gateway staff


Daily


To facilitate clearance procedures



  • External


Saudi Arabian customs


Daily


To facilitate clearance



  • DECISION MAKING AUTHORITY:
    Decisions


Recommendations


Correction of shipment paperwork


Correction of duty payment for routine shipments


Duty payment for non-routine payment



  • PRINCIPAL ACCOUNTABILITIES:
    OUTCOME
    (The result/target)


MECHANISMS
(How will you achieve this)


ORDER OF IMPORTANCE


PERCENTAGE TIME SPENT


Coordination with Operations Agents and Customer Sercvice to folow up hold
shipments


‎5


‎15%


Checking tariff code currency and valuation of invoice


‎1


‎20%


Checking the duty exemption status of the shipments.


‎3


‎15%


Visit Ministry of Commerce/Information as appropriate


‎4


‎20%


Ensure correct documentation is prepared for clearance and forwarded to Ground
Operations in accordance with the procedures


‎2


‎30%



  • MAJOR CHALLENGES
    Liaising with Customs authorities

  • DEGREE OF SUPERVISION
    Close supervision by Shift or Flight Supervisors
    YOUR PROFILE:

  • PERSON SPECIFICATION

  • Education
    High school education

  • Experience
    ‎2 years customs experience

  • Technical Knowledge/Skills
    Good command of English and Arabic.
    Computer literate.
    Full driving license.

  • Personal Attributes
    Influencing when operating with customs

  • COMPETENCIES
    INFLUENCING THE BUSINESS


PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high
priority to customer needs. Anticipating and providing solutions to internal
and external customers in a helpful, friendly and honest manner.


PLANNING & ORGANISING: Establishing a course of action for self and others
to accomplish goals. Establishing priorities, keeping track of progress and
ensuring follow-up.


INTERPERSONAL / COMMUNICATION


TEAMWORK: Working effectively within a team or outside the formal line of
authority to accomplish objectives. Demonstrating understanding of how own
role fits within DHL as a whole.


PERSONAL


ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy,
resilience and tenacity in doing the job. Being frustrated with the status
quo. Setting high standards and challenging goals and continually striving to
reach or exceed them.


ATTENTION TO DETAIL: Showing a general concern for all aspects and details
of the job, accurately checking own work and monitoring data.


TOLERANCE FOR STRESS: Maintaining stable performance under pressure and
remaining calm, objective and controlled in responding to urgent situations.


PROBLEM SOLVING


ANALYTICAL THINKING: The ability to systematically think through a
situation logically and accurately. Analysing all relevant data when making
decisions and providing recommendations.


INFORMATION SEEKING: Drive to seek out and assemble relevant information
and data from a wide range of sources, ensuring that information gathered is
relevant and adds value.


TECHNICAL / PROFESSIONAL


DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy,
services, products, organisation, procedures and business processes.


FUNCTIONAL/TEHNICAL EXPERTISE: Demonstrating a satisfactory level of
technical and professional knowledge and skills in job related areas. Keeping
up-to-date with trends and developments in area of expertise. Knows where to
get in-depth expertise on specific technical areas.


OUR OFFER:
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!
We look forward to receiving your application!

Job Summary

  • Advertiser: DHL
  • Announcement date: 01/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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