(21008PY)
Saudi Arabia-Eastern Province-Al Khobar | Full-time | Permanent | Shift
Ensure that shipments are processed in a timely and efficient manner.
N/A
CONTACT
FREQUENCY
REASON
SNAS Gateway staff
Daily
To facilitate clearance procedures
Saudi Arabian customs
Daily
To facilitate clearance
OUTCOME
(The result/target)
MECHANISMS
(How will you achieve this)
ORDER OF IMPORTANCE
PERCENTAGE TIME SPENT
Coordination with Operations Agents and Customer Sercvice to folow up hold
shipments
5
15%
Checking tariff code currency and valuation of invoice
1
20%
Checking the duty exemption status of the shipments.
3
15%
Visit Ministry of Commerce/Information as appropriate
4
20%
Ensure correct documentation is prepared for clearance and forwarded to Ground
Operations in accordance with the procedures
2
30%
Liaising with Customs authorities
Close supervision by Shift or Flight Supervisors
PERSON SPECIFICATION
Education
Bachelor of Degree Or College.
Knowledge on Customs process.
Good command of English and Arabic.
Computer literate.
Full driving license.
Influencing when operating with customs
INFLUENCING THE BUSINESS
PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high
priority to customer needs. Anticipating and providing solutions to internal
and external customers in a helpful, friendly and honest manner.
PLANNING & ORGANISING: Establishing a course of action for self and others
to accomplish goals. Establishing priorities, keeping track of progress and
ensuring follow-up.
INTERPERSONAL / COMMUNICATION
TEAMWORK: Working effectively within a team or outside the formal line of
authority to accomplish objectives. Demonstrating understanding of how own
role fits within DHL as a whole.
PERSONAL
ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy,
resilience and tenacity in doing the job. Being frustrated with the status
quo. Setting high standards and challenging goals and continually striving to
reach or exceed them.
ATTENTION TO DETAIL: Showing a general concern for all aspects and details
of the job, accurately checking own work and monitoring data.
TOLERANCE FOR STRESS: Maintaining stable performance under pressure and
remaining calm, objective and controlled in responding to urgent situations.
PROBLEM SOLVING
ANALYTICAL THINKING: The ability to systematically think through a
situation logically and accurately. Analysing all relevant data when making
decisions and providing recommendations.
INFORMATION SEEKING: Drive to seek out and assemble relevant information
and data from a wide range of sources, ensuring that information gathered is
relevant and adds value.
TECHNICAL / PROFESSIONAL
DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy,
services, products, organisation, procedures and business processes.
FUNCTIONAL/TEHNICAL EXPERTISE: Demonstrating a satisfactory level of
technical and professional knowledge and skills in job related areas. Keeping
up-to-date with trends and developments in area of expertise. Knows where to
get in-depth expertise on specific technical areas.
Posting Legal Entity SNAS Postal Est.
(2000563) Saudi Arabia-Eastern Province-Al Khobar | Full-time | Contract | Flexible Working Times YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross…
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