General Knowledge
* Keep a street map readily retrievable, and give directions to the practice or direct to website.
* Be aware of the operations of the clinic, Know the range of services it provides, the species it treats, and provide information to clients.
* Be reasonably familiar with breeds and coat colors of animals.
* Competently speak and write the English language.
* Know and work in accordance with the policies of the clinic including provision of veterinary care, treatment of stray animals, deposits for hospitalized patients, payments, and credit.
General Tasks
* Always be in position and prepared to work by the start of each scheduled shift.
* Perform job tasks efficiently without rushing.
* Handle stress and pressure with poise and tact.
* Show respect for clients, team members, and animals (alive or deceased) at all times.
* Maintain a list of tasks and engage in productive work during slow periods.
* Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.
Client-Interaction Tasks
* Provide full information to clients regarding import and export of animals.
* Advise clients of significant changes in policies or services since their last visit.
* Provide clients with accurate and thorough information about import and export of requirements without the need for a vet's intervention
* Give estimates for services to be performed on patients upon request.
* Handle angry or grieving clients in a calm, reassuring manner.
* Follow scheduling guidelines to maximize efficiency when booking clients.
* Properly use emergency or open slots in the schedule.
Doctor/Technician-Support
* Ensure accurate delivery of messages to the vets, and follow up until the request has been fulfilled.
* Inform the Medical Director or doctors immediately of all bite or scratch wounds you suffer so that you can be referred for timely medical care by a physician, if necessary. Clean all wounds quickly and thoroughly.
Medical-Record Filing
* Understand the medical-record filing system.
* Know all possible locations for storage of records of hospitalized patients.
* Understand and properly use special record notations, including male, female, aggressive, caution, …etc.
* Transfer patient records upon owner's request and confirmation.
* Add new clients and new patients into the computer system as appropriate.
Financial Tasks
* Answer clients' questions regarding charges, or refer questions to the appropriate colleague.
* Properly record deferred payments using correct software procedure.
Management Support
* Train new receptionists in the basic skills of the position and the clinic's vision.
* Train receptionists in the areas where they need to expand their skills and knowledge.
* Repair malfunctioning equipment or bring the malfunction to the manager's attention.
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