Guest Relation Agent

؜ - ؜Cairo ؜ -
Advertiser's site

Job details


  • Be present on time for the shift, ensure being on the standard presentable image of the hotel ( Hair style, uniform & grooming )

  • Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.

  • Check the lobby area in regards to "cleanliness, light, ashtray, brochures ", take on spot necessary action.

  • Follow up on the last day operation: VIP guest didn't show up, any case to follow up. Take the necessary actions on any pending actions.

  • Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.

  • Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.

  • Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.

  • Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.

  • Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.


  • Prepare the TOP VIP's C-Out:



    • Make sure that the bills are revised.

    • Contact the guest for departure arrangements: transportation, packing, late C-Out.




  • To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
    Lobby from day time tonight time: Lighting the lobby candles and switch on the
    light according to the standard.



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Job Summary

  • Advertiser: hosco
  • Announcement date: 09/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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