Attend to IT Service desk enquiries over telephone call and emails.
Log the enquiry as SD ticket and ensure ticket is categorized, prioritized,
and assigned correctly.
Log the enquiry as service request and ensure it is assigned correctly.
Ensure adequate information for the ticket is captured from the user for L2/L3
teams to troubleshoot and resolve issues.
Monitor and manage active SD tickets - in progress, pending, escalations, as
necessary.
Follow up on in progress / pending tickets with respective IT teams.
Report statistics on SD tickets.
Monitor SLA and KPI of HD tickets along with user satisfaction.
Compile periodic SD reports for management on SD performance.
Suggest & create topics for KB articles.
Ensure SD tickets meet QA standard.
Attend IM tasks when required.
Follow up with the vendors on the ticket progress.
Other tasks as assigned by manager/ lead.
TIS Service Desk
* Riyadh, Saudi Arabia * Tech Hiring * 2938508 ## **Job Description** **End User Support Role -** ** Job description -** Provide quick diagnosis and resolution of end-users' technical problems. This includes: installing, diagnosing, repairing, and maintaining all PC hardware and software…
* Riyadh, Saudi Arabia * Tech Hiring * 2892267 ## **Job Description** **WINDOWS SERVER ADMINISTRATOR - L1** ** Key Responsibilities :** 1- Work on Windows server OS upgrade Migrations, Reinstallation of Windows OS **2- Responsible for Windows Cluster Configuration and Troubleshoo…
* Riyadh, Saudi Arabia * Tech Hiring * 2911891 ## **Job Description** **Role and Responsibilities:** * Plan and follow up the Database preventive maintenance activities and regular health checks. * Monitor and assure the Database 's availability to extremely minimize the unplanned down …
* Riyadh, Saudi Arabia * Tech Hiring * 2909866 ## **Job Description** **Role Purpose** _The purpose of the role is to resolve, maintain and manageclient 's software/ hardware/ network based on the service requestsraised from the end- user as per the defined SLA's ensuring clientsatisfact…
**Job Description:** R eady to put your assistant and clerical skills to work with departments and teams that change the fabric of our community? Would you enjoy assisting top level department managers helping to keep projects running on task? Parsons is now hiring an Administrative Assistant for o…
* Riyadh, Saudi Arabia * Tech Hiring * 2930313 ## **Job Description** Roles: * Analyzing IT system and software performance. * Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. * Prioritizing and resolving IT concerns and escalating seri…
* Riyadh, Saudi Arabia * Tech Hiring * 2943403 ## **Job Description** **Role Purpose** _The purpose of the role is to resolve, maintain and manageclient 's software/ hardware/ network based on the service requestsraised from the end- user as per the defined SLA's ensuring clientsatisfact…
* Riyadh, Saudi Arabia * Tech Hiring * 2949496 ## **Job Description** **Role Purpose** _The purpose of the role is to resolve, maintain and manageclient 's software/ hardware/ network based on the service requestsraised from the end- user as per the defined SLA's ensuring clientsatisfact…
**Job Description:** In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplac…
Qualification: Bachelor Degree in Business Administration, Health Administration or equivalent. Preferred: Master Degree in Business Administration, Health Administration or equivalent Experience: Bachelor :Eight (8) years experience in Management including Four (4) years experience in Supervisory …