Roles:
* Analyzing IT system and software performance.
* Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
* Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
* Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
* Preparing training manuals and FAQ materials for easy-access end-user guidance.
* Collaborating with internal departments to ensure that IT needs are met.
* Excellent verbal and written communication skills
* An active / empathic listener
* Ability to manage own time effectively and to be prompt and punctual
* Experience of working effectively within a team and collaborating with others to achieve a goal
* Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
* Drive, self-motivation and ability to work under own initiative
* Sound knowledge and experience of supporting range of IT applications, platforms and technologies
* Ability to clearly and accurately communicate processes and procedures verbally and in writing
* Ability to produce management information reports from ITSM systems
* Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
* Experience of developing professional and effective working relationships with customers and key stakeholders
* Experience of delivering a high level of customer service
* Direct unresolved issues to the next level of support personnel
Desktop Support
* Riyadh, Saudi Arabia * Tech Hiring * 2938508 ## **Job Description** **End User Support Role -** ** Job description -** Provide quick diagnosis and resolution of end-users' technical problems. This includes: installing, diagnosing, repairing, and maintaining all PC hardware and software…
* Riyadh, Saudi Arabia * Tech Hiring * 2892267 ## **Job Description** **WINDOWS SERVER ADMINISTRATOR - L1** ** Key Responsibilities :** 1- Work on Windows server OS upgrade Migrations, Reinstallation of Windows OS **2- Responsible for Windows Cluster Configuration and Troubleshoo…
* Riyadh, Saudi Arabia * Tech Hiring * 2911891 ## **Job Description** **Role and Responsibilities:** * Plan and follow up the Database preventive maintenance activities and regular health checks. * Monitor and assure the Database 's availability to extremely minimize the unplanned down …
* Riyadh, Saudi Arabia * Tech Hiring * 2909866 ## **Job Description** **Role Purpose** _The purpose of the role is to resolve, maintain and manageclient 's software/ hardware/ network based on the service requestsraised from the end- user as per the defined SLA's ensuring clientsatisfact…
**Job Description:** R eady to put your assistant and clerical skills to work with departments and teams that change the fabric of our community? Would you enjoy assisting top level department managers helping to keep projects running on task? Parsons is now hiring an Administrative Assistant for o…
* Riyadh, Saudi Arabia * Tech Hiring * 2920967 ## **Job Description** Attend to IT Service desk enquiries over telephone call and emails. Log the enquiry as SD ticket and ensure ticket is categorized, prioritized, and assigned correctly. Log the enquiry as service request and ensure it i…
* Riyadh, Saudi Arabia * Tech Hiring * 2943403 ## **Job Description** **Role Purpose** _The purpose of the role is to resolve, maintain and manageclient 's software/ hardware/ network based on the service requestsraised from the end- user as per the defined SLA's ensuring clientsatisfact…
* Riyadh, Saudi Arabia * Tech Hiring * 2949496 ## **Job Description** **Role Purpose** _The purpose of the role is to resolve, maintain and manageclient 's software/ hardware/ network based on the service requestsraised from the end- user as per the defined SLA's ensuring clientsatisfact…
**Job Description:** In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplac…
Qualification: Bachelor Degree in Business Administration, Health Administration or equivalent. Preferred: Master Degree in Business Administration, Health Administration or equivalent Experience: Bachelor :Eight (8) years experience in Management including Four (4) years experience in Supervisory …