Zahrawi Group is a leading company in the GCC Healthcare Industry with its
presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and
distributes high-quality products and services to Hospitals, Clinics,
Laboratories, & Analytical Industries.
The incumbent is responsible for providing support to Zahrawi's existing
customers by taking service inquiry calls and informing the Service Engineers
to address any issue the customer is facing.
ACCOUNTABILITIES
Policies & Procedures:
* Adhere to all Zahrawi Policies & Procedures as applicable.
Customer Relationship Management:
* Interact with customers, provide information about contracts and services of the machines.
* Take service inquiry calls from customers and dispatch to the suitable service engineer to address the issue.
* Answer the questions of customers regarding the services schedule.
* Handle the Customer surveys with the customers and conduct the analyses of the feedback.
Administrative Responsibilities:
* Perform all administrative supports such as filling records, maintaining a weekly report from Service Engineers, reporting directly to Line Manager for every circumstance occurred.
* Prepare all required documents for SFDA/ Ministry of Health regarding new installation to ensure and provide appropriate customer service satisfaction.
* Keep the instruments, customers and service contracts database of all existing customers and updating them regularly.
* Prepare the necessary documents for the ISO and the suppliers Audit.
Service Operations Coordination:
* Monitor smooth transactions of service operation performed by the Service Engineers.
* Monitor the stock of spare parts, consumables and reagents to guaranty keeping the instruments running all the time in good conditions.
* Coordinate with the Sales & Accounts Departments to monitor transactions for spare parts orders, invoicing of service contract and payments.
* Create the system action (SO, CQ, PO).
* Accept the Installation Request Form from the sales team, create the asset and then coordinate with the Service Manager to distribute the task between the service team.
* Collect the final acceptance documents from the service team and share it with the Finance and Collection team.
* Monitor progress of job orders and service contracts.
REQUIREMENTS
* Education: Bachelor 's degree
* Experience: Fresh Graduates / 1-2 years of experience as applicable
* Job Specific Skills: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Good computer skills in Ms. Office (Excel - ERP/Oracle system) - Ability to work under pressure - An active learner who is interested to learn new things.
* Additional Details: Candidate should be Saudi National and based in Riyadh, KSA.
Location: KSA - Riyadh
Job Type: FULLTIME
Job Posting Date: 16-10-2022
Division/Department: Service
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