Service Coordinator

؜ - ؜Riyadh ؜ -

Job details

Job Description



  • Responsible for Following up on managed service and Implementation of service level agreements related to operation and support contracts.

  • Manages the service team schedule, oversees daily operations interactions with our customers, handles any complaints or requests, and reports to the service managers as necessary.

  • Help Service managers in any managed service contracts related tasks and act on behalf of service manager as requested.

  • Attending the meetings held between service managers and teams, register requirements, and writes MOM to be submitted to Head of services.

  • Following up with all concerned parties until the pending tasks related to maintenance & operation contracts are completed.

  • Addresses and resolves any issues and complaints.

  • Proactively fix pending issues and creating status reports that keeps stakeholders informed about the plans and progress.

  • Send due tasks to team members and follow up with them daily to update the plans.

  • Coordinate with Giza systems / GA admins and IT for logistics and registration for managed service resources.

  • Coordinate with human resources to complete administrative and hiring process for all required resources (selection criteria, contracts issuing, medical insurance.)

  • Make filling to all necessary service contract documents (correspondences in/out, purchasing orders, petty cash, attendance reports...)

  • Schedules meetings and arranges appointments in internal meetings.

  • Provides instructions or information to the service team.

  • Performs other related duties as required.


Personal Skills



  • Bachelor of any discipline preferable Engineering

  • ‎3 to ‎4 years of related experience


Technical Skills



  • Excellent communication and interpersonal skills

  • Exhibits strong organizational skills

  • Exhibits ability to think creatively and analytically.

  • Demonstrates strong leadership skills.

  • Demonstrates strong problem-solving skills.

  • Good knowledge of MS Office Suite


Job Details


Job Location
Riyadh, Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Engineering
Employment Status
Full time
Employment Type
Employee
Job Division
EBS
Managed Services LoB


Preferred Candidate


Career Level
Mid Career
Years of Experience
Min: ‎3 Max: ‎4
Residence Location
Saudi Arabia
Nationality
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan;
Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar;
Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree
Bachelor's degree

Job Summary

  • Advertiser: -
  • Announcement date: 31/12/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Riyadh
  • Salary: -
  • Phone number: -

More jobs like this

Riyadh
17/10/2022

###### **About Zahrawi Group** Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. #####…

Riyadh
31/12/2023

#### **Job Description** * Responsible for Following up on managed service and Implementation of service level agreements related to operation and support contracts. * Manages the service team schedule, oversees daily operations interactions with our customers, handles any complaints or request…

Riyadh
06/11/2022

**Service Delivery Coordinator** **Do you enjoy leading a team that provides a high-quality service for our customers?** ** Do you love collaborating with teams to solve complex problems?** ** Join our Team** Baker Hughes is the first and only comprehensive provider of digital oilfield p…

Riyadh
20/12/2022

**Service Delivery Coordinator** **Do you enjoy leading a team that provides a high-quality service for our customers?** ** Do you love collaborating with teams to solve complex problems?** ** Join our Team** Baker Hughes is the first and only comprehensive provider of digital oilfield p…

Riyadh
17/02/2023

Service Delivery Coordinator Do you enjoy leading a team that provides a high-quality service for our customers? Do you love collaborating with teams to solve complex problems? **Join our growing team** We are leading the market in Completion and Wellbore construction. Our innovative solutions imp…

Riyadh
18/02/2023

## **WHAT YOU'LL DO** * Coordinate translation projects * Manage the internal team 's capacity and task assignments on the request management system, and on the translation management tool in place * Estimate efforts based on the standard productivity and quality KPIs * Coordinate job as…

Riyadh
16/11/2023

### **You as an On-site Service Coordinator will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. As OSS Coordinator you will be responsible for hiring and onboarding of OSS specialists across Hitachi Energy locations as well as taking care of the induction processes and keeping tr…

Riyadh
19/02/2023

**Would you like to take ownership of delivering an exceptional service to our customers?** **Are you passionate about building relationships and ensuring customer success?** **Join our world class Oilfield Services Team** Baker Hughes is the world's first and only full stream provider of integra…

Riyadh
23/11/2023

Introduction Buhler Group in Riyadh, Saudi Arabia is looking for a passionate individual to join our Customer Service team as a Customer Service Coordinator Trainee. This is a fixed two years on the job-training program to develop you to a fully trained CS Coordinator with exciting and rewarding ca…

Jubail
15/06/2022

Responsible for interfacing with customers, suppliers, LBPs in functional areas such as Quotation coordination, order processing, material planning, delivery schedule/status update of in house and field services. This will be a one year contract with Emerson. **Your role responsibilities will inc…

اللغة: العربيّة