Spa/Health Club Supervisor

At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. Our company values are much
more than a program or a policy; they define who we are and inform the
decisions we make. The company's guiding principle is the Golden Rule, and as
such Four Seasons strives to have a long-lasting, positive influence on the
communities where we operate and on the people we employ and serve around the
world.
"The reason for our success is no secret. It comes down to one single
principle that transcends time, geography, and culture. It's the Golden Rule -
the simple idea that if you treat people well, the way you would like to be
treated, they will do the same." - Isadore Sharp, Founder and Chairman Four
Seasons Hotels and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees,
people who share a single focus and are inspired to provide exceptional
service. Be part of a cohesive team with opportunities to build a successful
career with global potential.
Spa/Health Club Supervisor
Four Seasons Hotel Riyadh at Kingdom Centre is looking for individuals who
are holding Saudi's nationality.
Responsibilities include but are not limited to:
* Assisting the Spa Manager with the supervision, management, and growth of the staff.
* Maintaining proper payroll procedures, including tips and gratuity.
* Supervising all Spa staff including reception, therapist, attendants, rooms, and other providers.
* Creating spa roster, training programs, and managing any unexpected situation.
* Processing monthly inventory for retail products.
* The ability to maintain a high level of guest satisfaction and act as a role model.
* Monitoring operating supply funds for the Spa Department and generate necessary purchase orders and requisitions, under Spa Management Guideline.
* Monitoring the spa attendant standards and engineering issues by daily walkthroughs around the spa facilities, report deficiencies as they occur and follow-up.
* Reviewing all suggestions and comments from guests and give the appropriate follow up with the Spa Manager.
* Developing all operation manuals for department and implement training programs to ensure the growth of the department.
* Holding regular departmental meetings and daily briefings to assist in communication within department and team.
* Appropriate couching and feedback to the team to make sure we are following ‎100% to the service culture and the core standards.
* Assisting the Spa Manager in implementing staffing guidelines, discipline, operational procedures, developing new spa treatments.
* Effectively managing the spa in the absence of the Spa Manager.
Preferred Qualifications and Skills:
* Previous Spa experience preferred, especially in a luxury environment
* Must have strong communication skills, and ability to adapt to constant change within the Hotel
* Previous customer experience and ability to work effectively under pressure
* Strong attention to detail and problem-solving skills
* Ability to remain calm during challenging situations
* Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
* Must be able to work as part of a team
* Good communication skills - Reading, writing, and oral proficiency in the English language
* Excellent computer skills, previous experience with Spa/Treatment Management system
We look forward to receiving your application!
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs