Health Club Supervisor

At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. Our company values are much
more than a program or a policy; they define who we are and inform the
decisions we make. The company's guiding principle is the Golden Rule, and as
such Four Seasons strives to have a long-lasting, positive influence on the
communities where we operate and on the people, we employ and serve around the
world.
"The reason for our success is no secret. It's the Golden Rule - the simple
idea that if you treat people well, the way you would like to be treated, they
will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels
and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees,
people who share a single focus and are inspired to provide exceptional
service. Be part of a cohesive team with opportunities to build a successful
career with global potential.
Health Club Supervisor
Four Seasons Hotel Riyadh at Kingdom Centre is looking for individuals who
are holding Saudi's nationality.
Duties and Responsibilities
* Assists the Department Head in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programs.
* Responsible for the administration of the Health Club Membership. Maintains professional and consistent Health Club Member relations, ensuring all complaints are resolved and member experience is maximized.
* Responsible for overseeing the Personal Training operation, ensuring standards are maintained to maximize guest experience and revenue.
* Is actively involved in training, standard testing and product knowledge training of all Health Club employees.
* Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments.
* Displays warmth, care and genuine enthusiasm when dealing with guests and
internal customers; lives the Golden Rule.
* Demonstrates standards awareness, by setting example for standards
execution, standards testing and implementing action plans to achieve
established
* Assists management in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals.
* Assists the Department Head in monitoring all facility and service standards and appraise of any operational opportunities when necessary.
* Oversees the maintenance and general upkeep of the Spa & Fitness areas, including outdoor pool and sport facilities.
* Assists the Department Head for the day to day operations of the Spa & Fitness department.
* Maintains an organized administration of departmental and personnel records, including roster and leave planning.
* Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook.
* Provides regular and fair performance feedback to employees, formally and informally as appropriate.
* Is seen as a hands-on leader, assists employees in crunch times; Walks the Talk.
* Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals.
* Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply and takes appropriate action.
* Promotes and ensures a safe working environment. Performs any additional duties as assigned.
* Trains, schedules, monitors employee performance, discipline and completes payroll for all personnel in the department with the assistance and guidance of Department Head.
* Monitors the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follows-up.
* Monitors operating expenses and guest supplies for the department and generates necessary purchase requisitions for a smooth operation.
* Ensures all Health Club equipment is functioning properly without causing any Inconvenience to guests and members. All operational & guest supplies are well stocked for a smooth functioning of the Department.
Communication and Working Relationship
Internal
* Work harmoniously and professionally with superior, team members and Hotel co-workers
External
* Builds great relationship with guests
Qualifications and Experience
* Degree in physical education, sports management or similar.
* Two years of relevant experience in the Fitness industry.
Knowledge and Skills
* At least two years of experience as a Personal Trainer.
* Solid supervisory, inter-personal and communication skills
* Excellent problem solving skills
* People Management skills
* Time Management skills
* A passion for delivering exceptional levels of guest service
* Ability to work independently and as part of a team
* Excellent understanding of operating standards
* Report writing skills
* Fluent in English and Arabic
We look forward to receiving your application!
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs