Technical Care Specialist

Come create the technology that helps the world act together
Nokia is a global leader in the technologies that connect people and things.
With state-of-the-art software, hardware, and services for any type of
network, Nokia is uniquely positioned to help communication service providers,
governments, and large enterprises deliver on the promise of 5G, the Cloud and
the Internet of Things.
Serving customers in over ‎100 countries, our research scientists and engineers
continue to invent and accelerate new technologies that will increasingly
transform the way people and things communicate and connect.

About Mobile Networks
Mobile Networks includes mobile network products, network deployment and
technical support services, and related network management.
In Mobile Networks our goal is to be a leader in 5G and provide the best value
to our customers as they evolve their networks. We continue to develop our 5G
portfolio according to the latest 3GPP specifications. With more then ‎2100
patent families essential for 5G, we are proud of the number of industry
firsts that we have completed on the path to 5G commercialization. Nokia is
also the only end-to-end mobile network vendor working with major operators
around the world.
Working with us, you will have a positive impact on people's lives and help to
overcome some of the world's most pressing challenges. We act inclusively and
respect the uniqueness of people. At Nokia, employment decisions are made
regardless of race, color, national or ethnic origin, religion, gender, sexual
orientation, gender identity or expression, age, marital status, disability,
protected veteran status or other characteristics protected by law. Nokia
culture welcomes people as their true selves.

What you will learn and contribute to
Are you passionate about solving problems?
As part of our team, you will:
* Work as expert to provide Technical Support for Nokia customers.
* Create and maintain high level of skills in latest cellular technologies and Nokia products.
* Gain customer support experience by analyzing, investigating, and solving the technical issues indicated by the customers.
* 24x7 ROTA support, i.e., ready to work on emergency support during out of office hours.
* Self-disciplined, self-motivated and ability to organize and prioritize time effectively. Ability to think quickly, take the initiative and willingness to make judgment calls.
* Regular update of Case Handling tools and follow-up with R&D on escalated topics.
Position Requirements:
* Fresh Graduate
* End-user / customer problem investigation
* Result oriented with focus on product quality and customer satisfaction
* Team player, open communication and ability to work in international team
* Capability to build relationship with customer as well as internal project team (Mandatory)

Education & Experience or Other Requirements:
* BS or MS in Telecommunications Engineering, or Computer Engineering
* Should have theoretical knowledge of Cellular Radio Networks and the technologies prevailing in the market (especially 4G & 5G)
* Must have the ability to communicate effectively within team and with the customer
* Must be able to work using Microsoft Office (Word, Excel, Power Point)
* Must be fluent in English (verbal and written)

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning
opportunities, well-being programs to support you mentally and physically,
opportunities to join and get supported by employee resource groups, mentoring
programs and highly diverse teams with an inclusive culture where people
thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion
& equality:
* One of the World's Most Ethical Companies by Ethisphere
* Gender-Equality Index by Bloomberg
* Workplace Pride Global Benchmark
* LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or
ethnic origin, religion, gender, sexual orientation, gender identity or
expression, age, marital status, disability, protected veteran status or other
characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of
respect.

Join us and be part of a company where you will feel included and empowered to
succeed.