Ref: JO-2211-110514 | Negotiable | Location:Riyadh, Saudi Arabia |
Added:09/11/22
Job Title - Technical Call Center Specialist (After Sales)
Job Responsibilities
* Act as first-line troubleshooting and timely escalation to meet customer SLA's
* Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA's
* Guarantee timely, complete resolution of problems reported by clients via telephone or email support, through the delivery of parts and/or scheduling of on-site visits by the Technical Engineers
* Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints
* Handle support requests originating from clients and transfer of the resultant parts order to the back office
Job Requirements
* 1-3 years ' experience in a call center environment or in a customer service support role
* Good knowledge of IT systems and CRM systems
* Knowledge of customer service practices and principles
* Good knowledge of English and Arabic
We request that candidates send their CV as a Microsoft Word document where
possible.
Quest Search and Selection is acting as an Employment Agency in relation to
this vacancy.
Our Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees …
مطلوب call center لاكاديميه تدريب في الاسكندريه في جليم تجيد التحدث مع العملاء ولبقه في الكلام والتعامل مخارج حروف انجليزي وعربي سليمه العمل في جليم 8 ساعات يوميا 6 ايام في الاسبوع من السبت للخميس والجمعه اجازه الي حابب يقدم يبعتلي الcv بتاعه
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