Senior Data Center Service Delivery Engineer (I7)

Senior Data Center Service Delivery Engineer
Dell Technologies customers rely on our products and services to drive
progress. So we take the service we provide extremely seriously. Service
Delivery is all about making sure our technical solutions help clients fulfil
their priorities, challenges and initiatives. As trusted advisors, we build
in-depth knowledge of what each client wants to achieve. Then we make sure the
services delivered by Dell Technologies deliver on all our promises. We also
work closely with Sales and Global Services colleagues to develop strategic
account growth plans, and to identify and pursue sales opportunities.
Join us as a Senior Engineer on our Professional Services team in KSA to do
the best work of your career and make a profound social impact.

What you'll achieve
A Data Center Whitespace Engineer shall be responsible for the overall
effectiveness and efficiency of data center technology systems and networks
infrastructure inside white space by leading the development of hosting
strategies, equipment layouts, service delivery standards, processes, and
procedures and promote best practices & recommended industry standards to be
utilized across Data Centers facilities.
Candidate shall develop an operational strategy and coordinate with other
stakeholders of the facility to ensure floor space, power, cooling and cabling
infrastructure resources are planned according to design and can meet data
center business demand and future growth.

You will:
* Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
* Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
* Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
* Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
* Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:

Essential Requirements
* Review and assess power requirements and compliance with designed load and actual loads
* Conduct technical meetings and workshops with vendors/contractors for hosting reviews
* Manage and control the complexity of data center power and cooling densities including the management of airflow to eliminate hot spots.
* Manage and control capacity and utilization of infrastructure
* Maintain and perform audits for adherence to applicable Standards, Processes and Policies

Desirable Requirements
* Bachelors' Degree
* Additional language skills preferred

Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital
tomorrow. Our company is made up of more than ‎150,000 people, located in over
‎180 locations around the world. We're proud to be a diverse and inclusive team
and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be
yourself and have the opportunity to do the best work of your life - while
still having a life. We offer excellent benefits, bonus programs, flexible
work arrangements, a variety of career development opportunities, employee
resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers
move into the future with multi-cloud, AI and machine learning through the
most innovative technology and services portfolio for the data era. Join us
and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion
Report and our plan to make the world a better place by ‎2030 here.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs, job requirements and individual qualifications, without regard
to race, color, religion or belief, national, social or ethnic origin, sex
(including pregnancy), age, physical, mental or sensory disability, HIV
Status, sexual orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military service, family
medical history or genetic information, family or parental status, or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Dell encourages applicants of all ages. Read the full
Equal Employment Opportunity Policy here.