Coordinates and maintains patient rights by educating patients, responding to
patient and patient family concerns/complaints; resolving patient concerns and
reporting unresolved issues. Ensures that policies, practices, procedures, and
Patients' Bill of Rights are followed.
1. Attends to patients/families and responds to their inquiries and
complaints and liaises with concerned Departments to ensure satisfactory
solution.
2. Coordinates, investigates and resolves patients' complaints and grievances
concerning the quality of care and services.
3. Provides expertise on patients' needs and expectation and acts to educate
staff and physicians concerning these issues.
4. Serves as a central source and referral for information concerning patient
right and responsibilities.
5. Conduct daily rounds on patients based on the scheduled assignments.
6. Responds to IPA ticketing system and outreach requests.
7. Participates in training and orientation of new staff joining the
department about the roles and responsibilities of Patient Advocates.
8. Keeps a record of all complaints and related correspondence. Prepares
official response for management review and feedback.
9. Maintains patient and family confidence by keeping complaint information
confidential.
10. Prevents complaints by counseling with supervisors and managers who see a
problem developing; offering suggestions to resolve potential complaints;
modifying practices that cause repeated complaints.
11. Collects and administers patient satisfaction data and inputs data in the
electronic database. Utilizes feedback to facilitate system improvements to
ensure patient satisfaction.
12. Provides patients/significant others with feedback on issues of concern.
13. Collects and reports patient/family compliments for management review.
14. Participates on committees that impact on patient's needs and services
and advocates for the patient's right to obtain optimum required services.
15. Follows all Hospital related policies and procedures.
16. Participates in emphasizing and implementation of Hospital approved
standards and governmental laws pertaining to Patient's rights and ethical
issues.
Bachelor's Degree in Social Services or Psychology is required. Or IPA Diploma
in Hospital Administration.
Five (5) years' experience in patient relations/social work with a Bachelor's
Degree in Social Services/Psychology or eight (8) years' experience in patient
relations/social work with IPA Diploma in Hospital Administration is required.
NA
Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patient's Bills of Rights are followed. ##### **Essential Responsibilities and Duties** 1\. Attends to patient/families responds to thei…
Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patients' Bill of Rights are followed. ##### **Essential Responsibilities and Duties** 1\. Attends to patients/families and responds to …
Acts to ensure patient satisfaction is maintained and responds to patient questions and concerns. Ensures that policies, practices, procedures and Patients' Bill of Rights are followed. ##### **Essential Responsibilities and Duties** 1\. Attends to patients/families; responds to their inquiries an…
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