Territory Manager (RUH)

؜ - ؜Riyadh ؜ -

Job details

(22004ZP)
Saudi Arabia-Central Province-Riyadh | Full-time | Permanent | Flexible
Working Times


Role Profile


Organizational




Background




Information


Role title: Territory Manager
Corporate Division: Express
Business Division: Sales
Business Unit: DHL Express
Overall Role Purpose: Responsible for maintaining contact with active
customers in assigned area, converting customers to higher product/services
usage, and increasing new business revenue through sales leads and cold calls.
Reports to: Area Sales Manager


Accountabilities


Skills/ Qualifications : Generate new business using leads from customer
service or cold calls by identifying decision maker, providing product / rate
information and determining nature of business ie. type of shipments,
countries shipped to, weight of shipments etc. and persuading them to use DHL
services
* Responsible for maintaining ‎35 calls per day standard in an assigned area to maintain contact, increase sales and keep them informed of new products
* Responsible for maintaining and enhancing customer profiles and ensuring business information which has changed is sent to finance for updating, entry into IBS and entered into cruise
* Provides information on service areas, rates and receives feedback from customers on a regular basis throughout the day.
* Maintain records (SAC) and adheres to daily call schedule to provide customers with appropriate coverage.
* Collects and collates information on call rate, issues and competitors, customers (top contributors, lost) and sales on a weekly and monthly basis.
* Provide accurate feedback of customer information to Territory Manager.
* Adhere, without fail, to all company set standards.
* Maintain clean desk policy at all times.
* Maintain an excellent standard of professional telephone behavior to project desired company image
* Adhere to company ISO standards
* Ensure all confidential documents are kept confidential shipments at all times.
* Ensure, only authorized personnel allowed in the department premises
* Functions as a team member in selling business projects such as operation harvest to increase revenue through the acquisition of new business and the conversion of existing customers
* Develops and implements plans to increase business within assigned customer base to increase business
* Support Marketing Department on all marketing campaigns to earn more customers
* Deals with service failures issues, complaints and claims as a point of contact before transferring customers to customer service and may monitor progress for higher value customers
* Maintains excellent working relationships with customers to identify new opportunities
* Provide accurate, precise and timely information to customers.
* Responsible for obtaining competitor information such as products, rates and customers and inform manager on changes
Impact:
* Directly responsible for managing territory margin.
* Problem Complexity /Process: Decides on the call sequence.
* Decides on rate discount although there are guidelines.
* Determines when manager intervention is necessary.
* Determines whether customer complaints should be monitored.
* Decide on customer profiling.


Customer / Stakeholder
‎1. Area Sales Manager
‎2. Customer Services Staff
‎3. Sales Staff
‎4. Field Operations Staff
‎5. Accounts Staff
‎6. Customers


Autonomy
* Strategies and revenue plans for all products
* Discounts
* Credit Notes
* Sales recruitment


Competencies



  • Planning Organizing : Establishing a course of action for self and others to accomplish goals. Establishing priorities, keeping track of progress and ensuring follow-up.

  • Communication : Ability to express well-thought concise and timely oral and written information. Ability to adjust language or terminology to the characteristics and needs of the audience.

  • Teamwork : Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole. Etc…

  • Each Territory Manager is expected to generate the given revenue annually, approximately ‎80% is from existing customers who use the same or more services while ‎20% is from sales leads and cold calls


MAJOR CHALLENGES
* Needs to know about companies and the type of shipments likely from different companies such as manufacturing as opposed to service companies
* Needs to have an understanding of the type of companies located in their area and changes happening in the various industries
* Needs to meet FS targets given by the AS Manager.
* DEGREE OF SUPERVISION


Sales Manager supervise whether daily targets are achieved



  • PERSON SPECIFICATION


‎3.1 Education
* Bachelor degree Level


‎3.2 Experience
* Sales experience in a multi-national company.
* Customer interface experience essential.
* ‎1 to ‎2 years of DHL experience


‎3.3 Technical Knowledge/Skills
* Good command of English language; Arabic an advantage.
* PC skills (MS Word & excel)
* Specific product knowledge
* Detailed knowledge about shipments, rates, discounts, competitor services.
* Well-developed communication & selling skills
* College level education to deal at managerial level decision makers
* Professional Telephone Behaviour
* Customer Services attitude (controlled temperament)
Posting Legal Entity SNAS Postal Est.

Job Summary

  • Advertiser: DHL Express
  • Announcement date: 12/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Riyadh
  • Salary: -
  • Phone number: -

More jobs like this

Riyadh
15/06/2022

The Territory Manager will be responsible for developing/closing business indirectly with many commercial customers across Saudi Arabia, selling through our partner sales community. The primary focus is on opening sales opportunities and is achieved by collaborating with partners to identify, devel…

Riyadh
26/05/2022

Johnson & Johnson Consumer is recruiting for a **Territory Manager** to be located in Riyadh, KSA. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and service…

Riyadh
03/06/2022

DePuy Synthes Joint reconstruction is recruiting for **Territory Manager** to be located in The Eastern Province. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, pr…

Riyadh
03/10/2022

We're looking for people who put their innovation work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. This position is for Kingdom of Saudi Arabia . WHAT YOU WILL EXPE…

جدة
28/09/2022

Promoting products to HCP by 1:1 meeting, presentation and in-service Meeting with clinical and non-clinical stakeholder in order to finalize sales process. * To achieve sales and profit targets. * To spend 75% of the working time in Field activities * Maintaining proper collaboration with al…

جدة
28/09/2022

Promoting products to Health Care Professionals by 1:1 meeting, presentation and in-service Meeting with clinical and non-clinical stakeholder in order to finalize sales process. **This position will be based in Al Taief, Saudi Arabia.** * To achieve sales and profit targets. * To spend 75% of …

جدة
26/09/2023

**Johnson & Johnson** We are recruiting for **Territory Manager** to be located in **Abha .** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services t…

Riyadh
29/04/2022

(2100F36) Saudi Arabia-Central Province-Riyadh | Full-time | Permanent | Standard **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border…

Riyadh
28/09/2022

(2200BWH) Saudi Arabia-Central Province-Riyadh | Full-time | Permanent | Standard **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border…

السعودية
16/05/2022

##### **Post Date : 05/12/2017** ##### **Middle East** Qualified and experienced Territory Account Management (sales) professional with strong experience selling through distribution/partner channels. You should have excellent communication and negotiation skills, and ultimately, you should be able…

اللغة: العربيّة