IT Support Analyst

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* rovide exceptional customer service via phone, in person, and email as appropriate R
* esolve 2nd\3rd level site support issues including second-level troubleshooting connectivity, mobile devices, hardware, and software issues T
* roubleshoot corporate equipment connecting to the LAN and WAN including VPN and remote users P
* erform user administration duties T
* ravel to job sites and offices ‎3
* -‎5 years of experience as a Site Support Analyst or ‎2-‎3 years of hands-on experience working with end-user desktop support role M
* icrosoft operating system Knowledge M
* icrosoft Windows Servers Knowledge P
* erform tasks utilizing AD R
* emote Desktop support R
* esponsible to set a plan and commence a new office\site setup and decommissioning W
* eb-based ticketing systems (basic knowledge), logging customer/employee queries A
* dvanced printer / peripheral device troubleshooting I
* nstall, modify, and repair computer hardware and software T
* CP/IP, DNS, and DHCP knowledge S
* et up workstations with computers and necessary peripheral devices (routers, printers, etc.) C
* heck computer hardware (HDD, mouse, keyboards, etc.) to ensure the functionality I
* nstall and configure appropriate software and functions according to specifications D
* evelop and maintain local networks in ways that optimize performance P
* rovide orientation and guidance to users on how to operate new software and computer equipment P
* erform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) I
* dentify computer or network equipment shortages and place orders
P
* roven experience as a S ite Support Analyst o r relevant position D
* egree in Computer Science, engineering, or relevant field G
* ood diagnostic and problem-solving skills G
* ood communication ability ‎3
* -‎5 years of experience as an IT Support Analyst N
* ative language and intermediate level in English I
* n-depth understanding of diverse computer systems and networks G
* ood knowledge of internet security and data privacy principles C
* ertification as IT Analyst will be an advantage (eg. CompTIA A+, NET+, Microsoft Certified IT Professional, Azure Fundamentals)
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ill International, with more than ‎3,200 professionals in over ‎100 offices
worldwide, provides program management, project management, construction
management, project management oversight, dispute resolution, advisory,
facilities management, and other consulting services to clients in a variety
of market sectors. E ngineering News-Record m agazine recently ranked Hill
as one of the largest construction management firms in the United States. For
more information on Hill, please visit our website at www.hillintl.com .
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ill is exclusively a program, project, and construction management provider,
meaning we have one focus as a company: protecting client interests. Free of
any potential conflicts, our entire business is geared towards helping clients
achieve their desired outcomes. We are dedicated to exceeding expectations
throughout the entire construction project lifecycle and adapt to the needs of
each assignment to develop tailored approaches and solutions to meet those
needs.
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ill is a proud member of the Global Infrastructure Solutions, Inc. family of
companies. Learn more about GISI at www.gisi.com .
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ill International is an Equal Opportunity
Employer/Minority/Female/Veteran/Disabled N

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