IT Support Engineer
Must be a Saudi national
Join our team as IT Technical Customer Support Associate !, You will be the
first line of technical assistance for end-users, troubleshooting hardware,
software & network issues. If you have a solid IT foundation, excellent
communication skills, and a passion for solving problems, apply now to kick-
start your IT career with us.
Main duties and responsibilities:
Provide technical support to onsite and remote users.
Manage / monitor IT Service Desk Incidents via call management system.
Prioritise and allocate within IT Support teams all requests.
Manage User system access for various applications.
Complete user password resets on various applications.
Identify ways to improve the quality of the service provided and / or the
efficiency of the processes within the IT Service desk.
Ensure all incidents are managed in accordance with targets set out in SLA.
Escalate any issues/ outages to IT Service Desk Manager.
Work as part of a shift rota.
May be required to work as part of an on-call rota.
Required Skills (Essential):
Three years within support team.
Windows 10 support and build experience. ( both OS and pc hardware)
Citrix Support experience
Active Directory experience
SCCM Experience
Exchange account maintenance
Incident management skills
Experience with a call management system
Experience with Office 2016 & 365
Experience with Networking/Patching/Server Support
Required Skills (Desirable):
Microsoft certification
O365 Knowledge
Managing small projects from start to finish
Windows 10 migration experience
Avaya/Cisco Telephony skills
Symantec SEP
ITIL foundation certified
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better
health through every stage of life. We guide our customers through the health
care system, empowering them with the information and insight they need to
make the best choices for improving their health and vitality. Join us in
driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age,
disability, sex, childbirth (including pregnancy) or related medical
conditions including but not limited to lactation, sexual orientation, gender
identity or expression, veteran or military status, religion, national origin,
ancestry, marital or familial status, genetic information, status with regard
to public assistance, citizenship status or any other characteristic protected
by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application
process, please email: [email protected] for support. Do not email
[email protected] for an update on your application or to provide your
resume as you will not receive a response.
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