Senior IT Support Analyst - Riyadh

Oliver Wyman is a global leader in management consulting. With offices in ‎60+
cities across nearly ‎30 countries, Oliver Wyman combines deep industry
knowledge with specialized expertise in strategy, operations, risk management,
and organization transformation.
Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies (MMC)
- www.oliverwyman.com
Oliver Wyman is looking for an onsite Senior IT Support Analyst
to join our MGTI Team in Riyadh.
The Opportunity
As Senior ITS Support Analyst, you will provide ITS support to end users
across multiple MMC operating companies by installing and assisting with the
operation of their workstations, business applications, and related equipment.
The Role:
* Performing installation, training, maintenance, troubleshooting and repair of all OpCo desktop hardware and software technology.
* Assisting in the setup and operation of audio-visual hardware as required by end user.
* Determining the appropriate hardware and software based on corporate policy and end user requirements.
* Responding to incidents within SLA or within a timely manner with appropriate level of urgency and following up with customers on all issues.
* Escalating incidents and questions to appropriate support groups.
* Ensuring all service feedback and updates are provided in a timely manner to all stakeholders.
* Disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves.
* Supporting events such as infrastructure changes, software releases, BCP etc.
* Assisting in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers.
* Assisting in installation, maintenance, troubleshooting and repair of office telephony systems
* Using the corporate incident management system to record and track all support work.
* Maintaining accurate hardware and software records for corporate assets.
* Performing time tracking tasks as required.
* Assisting with the procurement of hardware and software.
Who we are looking for:
* You will have a minimum of ‎5 ye ITS support work experience.
* A strong knowledge of company desktop operating systems and software is essential - knowledge of AV, IT Security, Office networks, Servers and Switches and Video Conferencing is essential
* A good general knowledge of standard computer hardware.
* Fluency in English (written and spoken)
* Knowledge of Windows and Mac will be advantageous
* You will hold a bachelor 's degree in a Technology related discipline OR a have combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline
Required Technical skills
* A+ certification preferred.
* Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
* Ability to work in a typical office environment.
* Ability to lift and move desktop and other related hardware.
* Frequent, local travel may be required depending on location.
* Occasional, distant travel may be required.
* Occasional evening and weekend work may be required.
In addition, you have the ability to …
* Work within a team environment.
* Independently plan, organize and prioritize one 's own activities.
* Provide short term cover for manager during absence of regular line manager.
* Independently plan, organize and prioritize a small team's activities.
* Express ideas clearly in both written and oral communications.
* Good presentation skills.
* Train both business colleagues and technology colleagues.