Account Receivable

FINANCIAL RETURNS
* Ascertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel
* Ensure timely and accurate billing
* Assist in preparation of correspondence in reference to disputes
* Assist in calculation of travel agent commission for accruals and checking on travel agent commission details
* Reconciles on daily basis the credit card transactions on Opera to the batch register and to investigate any variances
* Maintain a filing system for account receivable records
* Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system
* In the absence of the Assistant Credit Manager, handle correspondence and queries regarding city ledger accounts
* Assist in the reconciliation of accounts & respond & resolve account queries
* Process all invoices and statement of accounts
* Ensure all credit card refund submitted have proper documentation and approval before a refund can be done
* Assist in preparation of correspondence for disputes and chargeback
* Liaises closely with the Assistant Credit Manager in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable Aging
* Provide training to Front Office and Food & Beverage on credit card related matters
PEOPLE
* Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to.
* Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective ‎2 way communication.
* Work better together with the other Finance team member, taking over the duties when he/she is not available.
GUEST EXPERIENCE
* Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
* Take action to address these needs in order to exceed their expectations
RESPONSIBLE BUSINESS
* Strict implementation of the Control Self-Assessment (CSA) and achieve ‎100% score in CSA Audit of Credit Card and Accounts Receivable category
* Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
* Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
* Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
* Initiate action to correct a hazardous situation and notify supervisors of potential dangers
* Log security incidents and accidents in accordance with hotel requirements
aCCOUNTABILITY
* Ensure compliance to the IHG policies, procedures and statutory requirement
* Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in accounts department
* Coordinate and administrate in Control Self-Assessment audit
* Reports directly to and communicates with the Assistant Credit Manager on all matters pertaining to accounting and financial controls.
* Performs other duties as required
FINANCIAL RETURNS
* Ascertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel
* Ensure timely and accurate billing
* Assist in preparation of correspondence in reference to disputes
* Assist in calculation of travel agent commission for accruals and checking on travel agent commission details
* Reconciles on daily basis the credit card transactions on Opera to the batch register and to investigate any variances
* Maintain a filing system for account receivable records
* Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system
* In the absence of the Assistant Credit Manager, handle correspondence and queries regarding city ledger accounts
* Assist in the reconciliation of accounts & respond & resolve account queries
* Process all invoices and statement of accounts
* Ensure all credit card refund submitted have proper documentation and approval before a refund can be done
* Assist in preparation of correspondence for disputes and chargeback
* Liaises closely with the Assistant Credit Manager in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable Aging
* Provide training to Front Office and Food & Beverage on credit card related matters
* PEOPLE
* Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to.
* Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective ‎2 way communication.
* Work better together with the other Finance team member, taking over the duties when he/she is not available.
* GUEST EXPERIENCE
* Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
* Take action to address these needs in order to exceed their expectations
* RESPONSIBLE BUSINESS
* Strict implementation of the Control Self-Assessment (CSA) and achieve ‎100% score in CSA Audit of Credit Card and Accounts Receivable category
* Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
* Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
* Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
* Initiate action to correct a hazardous situation and notify supervisors of potential dangers
* Log security incidents and accidents in accordance with hotel requirements
* aCCOUNTABILITY
* Ensure compliance to the IHG policies, procedures and statutory requirement
* Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in accounts department
* Coordinate and administrate in Control Self-Assessment audit
* Reports directly to and communicates with the Assistant Credit Manager on all matters pertaining to accounting and financial controls.
* Performs other duties as required