Channel Relationship Manager

‎5+ yrs of experience in operation, project management or supply chain with a
knowledge & understanding of logistics operations.
Experience managing a team while managing performance and growth.
Business & channel development experience is essential

Amazon.com strives to be Earth's most customer-centric company where people
can find and discover virtually anything they want to buy online. By giving
customers more of what they want - low prices, vast selection, and convenience
- Amazon.com continues to grow and evolve as a world-class e-commerce
platform. Amazon's evolution from Web site to e-commerce partner to
development platform is driven by the spirit of innovation that is part of the
company's DNA. The world's brightest technology minds come to Amazon.com to
research and develop technology that improves the lives of shoppers and
sellers around the world.

We are making significant investments for the long term - building our
Fulfillment and Transportation infrastructure as well as the leadership team.
The Channel Relationship Manager role will help on executing, maintaining and
improving the overall program strategy and execution with excellency in KSA.
We seek a highly skilled and motivated leader to act as a custodian of the
fleet and delivery service partners processes and manage the delivery network
to ensure above bar customer experience.
This is an exciting opportunity to join a new team in a rapidly growing area
within Amazon. An ideal candidate should have an extensive background in
Operations, Supply Chain, external service delivery partners relationship,
Account Management and cross-functional leadership (matrix organization) for
driving improvement.

Key job responsibilities

Maintain channel Quality with timely intervention to improve performance of
low performing nodes and partners. Raise the bar on Safety, DA’s experience
and customer experience.
Partnering with cross functional team to drive process excellency. i.e
learning and development, loss prevention, program managers customer service,
etc.
Builds capability of service partners to manage peak variations.
Ability to travel up to ‎25% within KSA and ‎5% to UAE. Field visit, coach &
connect with CTL team on improving performance & relationship management.
Set goals for continuous process improvement.
Act as the custodian of the processes & SOPs for the delivery program, Hub
DP, Fleet and consistently challenge and innovate to improvise the existing
ones. Provide out of the box solutions for to enhance quality standards,
reduce waste, and eliminate unnecessary work.
Ensure new processes are communicated to relevant stakeholders and
implemented in a timely manner and are standardized across locations. Perform
continuous process evaluation to ensure sustainability

MBA/Masters Degree in relevant area.
Relevant experience in Operations, Supply Chain, Transportation Logistics,
Distribution or Program Management
Ability to Deep Dive and develop innovative ideas for process challenges.
Experience using and communicating performance metrics
Proven ability to influence others without having positional authority
Strong verbal and written communication skills are a must.
> Strong Bias for great customer service : Be able to effectively think
from a customer's perspectives and bring these perspectives into process and
product improvements. Be the champion for developing their understanding of
Customer Experience and knowledge of what Customers actually needs/expects for
all stakeholders
> Analytical Skills : Effectively analyze and interpret information,
identifying & validating the key facts, including reviewing alternatives to
determine advantages and associated risks.