Client Care officer

؜ - ؜Giza ؜ -

Job details

If you are looking for a career that provides challenge, high rewards and a
creative, respectful work environment then Microtech is the place for you.
Microtech provides a fast moving, challenging and rewarding environment in
which to work. The company continually receives awards for its commitment to
providing a safe and healthy work environment for its employees. Microtech
always Searches for talented individuals to join its high performance team.
Reports To: Client Care Manager - ERP Division
Department: Professional Services - ERP Division


Essential Duties and Responsibilities



  • Receives, analyzes, and reports customer complaints.

  • Refers major hardware/software problems to service personnel/development department for correction.

  • Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.

  • Reports any service defects to management on a daily basis.

  • Analyzes customer reported problems and reports to appropriate channels problem areas in products.

  • Responsible to coordinate with Sales, Project Managers and other key functional areas to ensure overall customer satisfaction within portfolio.

  • Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.

  • Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.

  • Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.

  • Provide on-site, customer support to assigned portfolio of customers.

  • Implement Customer retention strategies.

  • Responsible for contract renewal and account a€oesavesa€� in assigned portfolio.


Job Qualifications and Requirements



  • Bachelor degree (B.A.) in accounting/business/manufacturing major.

  • Good negotiation skills.

  • Ability to handle and prioritize multiple assignments and meet deadlines.

  • Strong organizational, administrative and time management skills.

  • Strong analytical/ quantitative skills.

  • Strong written and verbal communication skills including presentations.

  • Ability to foster teamwork across functional areas and within care to provide seamless service to customers.

  • Ability to achieve goals in a changing work environment.

  • Proven commitment to deliver exceptional customer service.

  • ‎1-‎3 years of related experience and/or training.

Job Summary

  • Advertiser: Microtech Software Solutions
  • Announcement date: 12/10/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Giza
  • Salary: -
  • Phone number: -

More jobs like this

البياضية
17/08/2022

Company Description If you are seeking a new job opportunity in an environment that empowers your personal and professional growth, and believe in the importance of mental health services, O7 Therapy is the place for you. Our team is built of deeply dynamic and diverse group of talented calibers…

Dubai
03/04/2023

We are seeking a highly motivated and detail-oriented individual to join our as a Client Servicing Officer. The successful candidate will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction with our services, and addressing any issues that may ari…

Dubai
01/07/2023

The Role **Your responsibilities will include:** • Handling inbound calls and emails in a professional manner. • Resolving customer inquiries and requests and ensuring strong customer satisfaction. • Working with various internal teams to ensure prompt and accurate order processing and delivery. …

Dubai
17/07/2022

### **_Job Responsibilities:_** _You are responsible for follow-up in all areas of life._ _works in teams and together with them will contribute to the users being integrated into social and cultural life, experience mastery, development and independence in their home and local environment._ _is in…

مصر
03/04/2023

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the busines…

Dubai
01/06/2023

**Requisition ID** 45703 **Position Type** FT Permanent **Recruiter** #LI-JT1 **Posting Type** LI ## **About Kerry** Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tasti…

الكويت
14/03/2023

We are looking for Customer Care Officer to effectively respond to customers' queries, solve service issues, enhance customer experience and ensure outstanding customer service. **Responsibilities and Duties:** * Commits to quality service for every passenger and responds to general enquiries wit…

الكويت
23/06/2023

###### **Job Description** **Job Title** : Customer Care Officer **Report to** : CRM Manager **Key Responsibilities** * Has to do face to face customer service with customers. * Provide excellent customer service to clients who have purchased or are interested in purchasing vehicles. * Answer…

Sharjah
15/06/2023

The Role This role is responsible for managing customer feedback which come through Cesar (system), compiling customer reports, statistics, analysing trend and provides detailed information to the leadership team to improve service standards. • Reviewing and analysing customer feedback from vario…

Dubai
13/12/2023

**SUMMARY:** The main duty of an Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all c\ases are responded within predetermined time …

اللغة: العربيّة