CRO

؜ - ؜Giza ؜ -
Advertiser's site

Job details


  • JOB PURPOSE
    The Customer Relationship Officer is responsible for marketing and selling the
    bank's products and services through direct and cross selling techniques while
    maintaining a high quality service. In addition to developing relationships
    with customers and ensuring that their profiles are up to date.

  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Identifies customer needs and fulfils it with proper bank's products or services

  • Handles customers' requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction

  • Promotes and sells the bank's products and services to achieve the yearly set targets

  • Ensures that brochures are up to date and in place

  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures

  • Uses cross-selling techniques with EGBANK existing customers

  • Adheres to Branch Operating Model

  • Ensures that customers' profiles are updated through implementing the KYC principle (Know Your Customers)

  • Migrates customers to various channels (ATM, cheque deposit box)

  • Carries out any task requested by the Senior Relationship Officer and the Branch Manager

  • Makes calls upon request to EGBANK existing clients

  • KEY PERFORMANCE INDICATORS (KPIs)

  • Number of customers complaints and the recurrence of the same complaint

  • Customer feedback surveys and pulse checks

  • Customer satisfaction rate measured through customer satisfaction surveys

  • Achievement of individual sales targets and quality targets

  • Number of cross selling successfully conducted by the job holder

  • Constant availability of brochures

  • Number of times the job holder did not adhere to the Branch Operating Model

  • Number of out-dated customers' profile

  • Number of remarks and recurrence of remarks in quality assurance individual reports

  • Number of remarks and recurrence of remarks in audit reports

  • Number of remarks and recurrence of remarks in compliance reports

Report abuse

Job Summary

  • Advertiser: EGBank
  • Announcement date: 08/07/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Giza
  • Salary: -
  • Phone number: -

More jobs like this

CRO
Giza
18/05/2022

* **JOB PURPOSE** The Customer Relationship Officer is responsible for marketing and selling the bank's products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles…

CRO
Giza
03/07/2022

**JOB DESCRIPTION** Customer Relationship Officer * **GENERAL INFORMATION** **Job Holder** Name: ___________________ Title: Customer Relationship Officer **Direct Manager** Name: ____________________ Title: Senior Customer Relationship Officer **Department** Branc…

CRO
Giza
05/06/2023

* **JOB PURPOSE** The Customer Relationship Officer is responsible for marketing and selling the bank's products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles…

Managerial Assistant to the CRO
Dubai
31/05/2023

Full-time ## **Company Description** Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50,000+ users in over 150 countries. Enterprises such as Kellogg 's, T-Mobile, and Danon…

أحمد محمد
Giza, Giza
01/04/2023

التفريغ الصوتي: اجيد الكتابة على الوورد والتفريغ الصوتي بخبرة واعمال جيدة

للعمل فورا مسوقين الكتروني محترف خبرة في عمل الاعلانات وادارة صفحات التواصل الاجتماعي
Giza, Giza
30/07/2023

للعمل فورا مسوقين الكتروني محترف خبرة في عمل الاعلانات وادارة صفحات التواصل الاجتماعي وكذلك عمل اعلانات علي جوجل ويوتيوب. خبرة في ادارة المتاجر الالكترونية ووضع الخطط التسويقة ومتابعة الأداء من اجل تحقيق المبيعات والأرباح وذلك في السوق السعودي والسوق المصري مميزات العمل توفير رواتب ثابتة وحوافز…

مطلوب لمكتب محاسبة فى الجيزة محاسبين ومحاسبات حديث التخرج وخبره
Giza, Giza
25/08/2024

مطلوب لمكتب محاسبة فى الجيزة محاسبين ومحاسبات حديث التخرج وخبره 01503662341 الاتصال من الساعه 11 الى الساعه 5 برجاء الالتزام بمواعيد الاتصال

Students’ Affairs Manager
Giza
12/05/2022

**Job Profile** **Application Deadline** Till Filled **Languages** English, Excellent Arabic, Excellent **Job Experience** * A minimum of 10 years of experience in student development and extracurricular activities **Job Type** Full Time **Description** **Responsi…

HR Director
Giza
12/05/2022

Job Description & Specification: Mission:  Ensure that country has the human resources necessary to achieve current and future business needs.  Develop in liaison with Group HR local HR policies and procedures.  Industrial relations ensure best practice in support of business objectives. Respons…

Executive Project Engineer for Montasser Construction
Giza
12/05/2022

Duties: * Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. * Identifies resources needed and assigns individual responsibilities. * Manages day-to-day operational aspects of a project and scope. * Reviews deliverables prepared by te…

اللغة: العربيّة