CRO

؜ - ؜Giza ؜ -
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Job details

JOB DESCRIPTION
Customer Relationship Officer
* GENERAL INFORMATION
Job Holder


Name: _______


Title: Customer Relationship Officer


Direct Manager


Name: ________


Title: Senior Customer Relationship Officer


Department


Branches Network


Division


Consumer and Business Banking



  • JOB PURPOSE
    The Customer Relationship Officer is responsible for marketing and selling the
    bank's products and services through direct and cross selling techniques while
    maintaining a high quality service. In addition to developing relationships
    with customers and ensuring that their profiles are up to date.

  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Identifies customer needs and fulfils it with proper bank's products or services

  • Handles customers' requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction

  • Promotes and sells the bank's products and services to achieve the yearly set targets

  • Ensures that brochures are up to date and in place

  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures

  • Uses cross-selling techniques with EGBANK existing customers

  • Adheres to Branch Operating Model

  • Ensures that customers' profiles are updated through implementing the KYC principle (Know Your Customers)

  • Migrates customers to various channels (ATM, cheque deposit box)

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Job Summary

  • Advertiser: EGBank
  • Announcement date: 03/07/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Giza
  • Salary: -
  • Phone number: -

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