Help Desk Officer

؜ - ؜Giza ؜ -

Job details



  • RESPONSIBILITIES AND ACOUNTABILITIES




  • Setup PCs for new users, install software and peripherals.



  • Avail Core Banking products / components to bank users.

  • Avail Internet access as per policy.

  • Deploy and maintain security systems and their corresponding or associated software (Anti-Virus , Group policies)

  • Receive and record technical and/or application support calls from end users.

  • Ask questions to determine nature of problem.

  • Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, network, the Internet and new computer technology and communicates solutions to end-users

  • Preparing problem logs (Problem description, causes and process to solve).

  • When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.

  • Walk user through problem-solving process.

  • Follow up with users to ensure issue has been resolved.

  • Run reports to determine malfunctions that continue to occur.
    Supporting a secure environment and capable of meeting security policies&
    procedures and known standards

Job Summary

  • Advertiser: EGBank
  • Announcement date: 06/07/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Giza
  • Salary: -
  • Phone number: -

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