International Admissions Officer - Dubai Campus

Purpose of Role: Based in our busy Admissions Office, you will work as
part of the team which provides administrative support for the direct
application processes. Your main duties will be to deal with enquiries, input
and transmit important data and implement established daily procedures
including monitoring and rectifying issues around the quality of application
data. You will work closely with colleagues in our academic Schools to trouble
shoot any issues that arise.
Summary of Key Duties and Responsibilities:
* Acting as first point of contact for the Admissions Office
* Supporting the Admissions Manager in all daily processes related to application management
* Inputting decisions on applicants and checking that these are correct and appropriate before data transfer
* Assessing applicant fee status in line with regulations
* Verifying and inputting applications directly into the University's student record system (CRM/Banner)
* Monitoring application data and resolving issues arising with this
* Ensuring that all applicants are provided with the necessary information and correspondence throughout the year
* Contributing to the ongoing development of the CRM system (CRM Recruit) for admissions
* Dealing with telephone and email enquiries related to the admission of students
* Support colleagues across the University in resolving issues that arise, many of which will be raised through the IT Helpdesk system
* General administrative duties including filing, dealing with mail etc.
Education, Qualifications & Experience:
Essential
* Educated to at least first degree or equivalent practical experience in the workplace
* Recent relevant experience of administration in a customer focussed role
* Understanding the requirements of good customer service
* Ability to provide meticulous attention to detail
* Experience of working as part of a small and multi-tasking team
* Excellent communication and interpersonal skills
* Experience of working under pressure and to prescribed timescales
* Experience of using Microsoft packages including Outlook, Word and Excel
* Excellent problem solving skills
* Appreciation of working with confidential information
Desirable
* Experience of administration in a higher education environment
* Experience of using computer databases and complex administration systems i.e. student records systems
* Knowledge of CRM systems
* Familiarity with the needs of overseas students i.e. fee status and Tier ‎4 requirements
* Experience of working across departments/sections ideally within a university setting.
At Heriot-Watt we understand that being diverse makes us better which is why
we support a culture of respect and equal opportunity, and value diversity at
the heart of what we do. We want to increase the diversity of our workplace to
underpin a dynamic and creative environment.

The appointment is conditional upon successful completion of all Labour and
Immigration formalities, and the start date will need to be delayed if the
employment visa is not in place.