Role in Front Office, Rove Hotel -Expo 2020

ABOUT THE COMPANY
Born in Dubai, Rove Hotels is a joint venture between Meraas Holding and Emaar
Properties PJSC. Rove hotels is an award-winning lifestyle hotel brand,
offering well designed hotels in connected locations. Designed for the
traveller who likes to explore without borders, receive fuss-free service and
some touches of local culture. Rove Hotels defines a new niche in the ever-
evolving global hospitality sector.
At Rove Hotels we create exciting adventures and memorable experiences. This
is who we are - Rovesters (that's you!) who guide our Rovers (our guests) to
explore without borders. We live, breath and reach out in a fun and casual yet
professional approach, driven and inspired daily by our Roveprint - the Rove
Brand DNA!
ABOUT THE FUNCTION
This function is to delight our Rovers at all stages and to maintain a
consistently high standard of customer service throughout the shift. The
person is the Brand Ambassador and representative of the Rove culture
following the Blueprint and its values.
WHAT YOU WILL NEED TO SUCCEED
* Genuine service personality.
* Enthusiasm and positive approach.
* Speak, show and live based on the Roveprint.
* Take ownership in your role, lead by example. Be a Rovester!
* Conduct all operational tasks in FO / Rove Connect / Recreation / Telephones / F&B / Culinary / Housekeeping while living up to service standards and procedures.
* Go the extra (s)mile where you can.
* Become immersed into the Roving way of living and deliver desired Rove Experiences .
COMPETENCIES
* Put Customer First
* Drive for Results
* Learning
* Resilience
* Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base
of how we serve our customers, how we speak with one another, and the way we
move forward in every decision we make. In short, it is the essence of who we
are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our
promises and above all we value the trust they place in us to deliver flawless
products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great.
We drive efficiency and effectiveness into every corner of our business, so we
are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the
willpower, skills, knowledge and passion needed to deliver extraordinary speed
for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled
talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We
challenge conventional wisdom and ourselves, we expect the unexpected, and we
develop products and services that reflect the future.