Role in Front Office, Dubai Marina Hotel

" Every single member of our organization adds a great value. Emaar is not a
collection of talented individuals, but a team of great pooled talent." -
Mohamed Alabbar

ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and
memorable lifestyle experiences. As an innovative, agile and influential
leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of
Emaar Properties PJSC, the developer of elegantly designed and exceptionally
built property, malls and hospitality projects across the world.
Address Hotels + Resorts is the first brand launched by Emaar Hospitality
Group with properties situated in some of the most sought-after locations.
Address brings a fresh identity to the global hospitality and service sector
by setting new benchmarks with its gracious hospitality and exceptional
service.
Recognized for its fusion of contemporary style with a touch of classic
elegance, Address Hotels + Resorts enriches the lives of its guests with
intuitive experiences. Staying true to its tagline 'Where Life Happens',
Address offers its guests opportunities to celebrate life and its most
cherished moments. It's the ultimate Address.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered
environment. Represent our brand, throughout the Guest journey, to deliver a
flawless stay experience. Ensure that each guest becomes a happy fan of our
Rooms and other facilities, by delighting them from Check in until Check out.
WHAT YOU WILL NEED TO SUCCEED
* Genuine service personality, with high EQ.
* Minimum ‎4 years' experience in Hospitality industry.
* Minimum ‎2 years' experience in a Supervisory role / similar experience in a ‎5 star hospitality industry.
* Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
* A minimum of ‎1 - ‎3 year experience in a similar position in a ‎5-star hospitality company.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
* Conduct all operational tasks in Front Office while living up to service standards and procedures.
* Go the extra (s)mile where you can.
* Prevent complaints and ensure adequate service recovery where needed.
* Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
COMPETENCIES
* Put Customer First
* Drive for Results
* Learning
* Resilience
* Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base
of how we serve our customers, how we speak with one another, and the way we
move forward in every decision we make. In short, it is the essence of who we
are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our
promises and above all we value the trust they place in us to deliver flawless
products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great.
We drive efficiency and effectiveness into every corner of our business, so we
are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the
willpower, skills, knowledge and passion needed to deliver extraordinary speed
for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled
talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We
challenge conventional wisdom and ourselves, we expect the unexpected, and we
develop products and services that reflect the future.