Role in Front office, Armani Hotel Dubai

ROLE IN FRONT OFFICE (CONCIERGE)
ARMANI HOTEL DUBAI
ABOUT THE COMPANY
Armani Hotel Dubai is the first hotel designed by Giorgio Armani, offering
visitors to Dubai an unprecedented choice for luxurious indulgence in elegant
settings. Nestled in the world's tallest tower, Burj Khalifa, occupying
concourse level through to level ‎8 and levels ‎38 and ‎39, the hotel features
‎160 luxurious guest rooms and suites, seven innovative restaurants, exclusive
retail outlets, the first in-hotel Armani/SPA, and Armani/PRIVE nightclub.
With its own dedicated entrance, the hotel is situated within walking distance
of The Dubai Mall, the world's largest retail destination, set within the
vibrant Downtown Dubai business and leisure district.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered
environment. Represent our brand, throughout the Guest journey, to deliver a
flawless experience. Ensure that each guest becomes a happy fan of our hotel,
by delighting them from welcome until farewell.
WHAT YOU WILL NEED TO SUCCEED
* Genuine service personality, with high EQ.
* Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
* A minimum of one-year experience in a similar position in a ‎5-star hospitality company.
* A strong command of both written and spoken English is required; additional language is an asset.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
* Conduct all operational tasks in Front Services while living up to service standards and procedures.
* Go the extra (s)mile where you can.
* Prevent complaints and ensure adequate service recovery where needed.
* Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
COMPETENCIES
* Put Customer First
* Drive for Results
* Learning
* Resilience
* Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base
of how we serve our customers, how we speak with one another, and the way we
move forward in every decision we make. In short, it is the essence of who we
are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our
promises and above all we value the trust they place in us to deliver flawless
products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great.
We drive efficiency and effectiveness into every corner of our business, so we
are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the
willpower, skills, knowledge and passion needed to deliver extraordinary speed
for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled
talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We
challenge conventional wisdom and ourselves, we expect the unexpected, and we
develop products and services that reflect the future.