Handle check-in and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards.
Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.
Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)
Coordinates room status updates with the Shift Leader, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.
Be knowledgeable always of updated product and service information, including daily hotel meetings and conferences.
Possess a working knowledge of room reservation procedures, according to The Address Hotels & Resorts standards, and will handle reservation booking and cancellation.
Customize their selling approach and upselling techniques, based on the targets set for each particular shift.
Will always be ready to anticipate client and guest needs well in advance.
Complete additional tasks as assigned from time to time by their supervisor. This may include training and meeting attendance.
Always ensure guest satisfaction, while maintaining company policies and standards.
Education
* Minimum of a high school diploma is required. College degree in Hotel Management or a related field is preferred.
Experience
* A minimum of one-year experience in a similar position in a 5-star hospitality company
Skills
* Verbal and writing skills
* Knowledge of basic hotel business operations preferred
* Fluency in English is a must, Fluency in Arabic or additional language is an asset
Individual Characteristics
* Customer service orientations
* Team player
* Flexible in scheduling
* Enthusiastic and pleasant personality
* Genuine service personality, with high EQ. * Minimum 4 years' experience in Hospitality industry. * Minimum 2 years' experience in a Supervisory role / similar experience in a 5 star hospitality industry. * Minimum of a high school diploma is required/ College degree in Hotel Management …
* Handle check-in and checkout of arriving and departing guests, following established The Hotels & Resorts standards. * Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift. * Respo…
Â* Genuine service personality, with high EQ. Â* Minimum 4 yearsa€™ experience in Hospitality industry. Â* Minimum 2 yearsa€™ experience in a Supervisory role / similar experience in a 5 star hospitality industry. Â* Minimum of a high school diploma is required/ College degree in Hotel Management o…
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, a…
Vida Um Al Quwain is the latest exciting addition, and our first beach resort location to the Vida Hotels and Resorts, portfolio. A refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs, and leisure travelers. The Dubai-born lifestyle hub has become…
**" Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent." - Mohamed Alabbar ** ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experienc…
**a €oeEvery single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.a€� a€" Mohamed Alabbar ** ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle ex…
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Addres…
Emaar a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built prope…
**ROLE IN FRONT OFFICE (CONCIERGE)** **ARMANI HOTEL DUBAI** **ABOUT THE COMPANY** Armani Hotel Dubai is the first hotel designed by Giorgio Armani, offering visitors to Dubai an unprecedented choice for luxurious indulgence in elegant settings. Nestled in the world's tallest tower, Burj Khalifa, …