Professional - Quality Analyst

؜ - ؜Alexandria ؜ -

Job details

Job Description


Sutherland is seeking an attentive and analytical person to join us as a
Quality Analyst. The Quality Analyst is a front-line position responsible for
the evaluation and documentation of customer transaction to ensure accurate
and consistent information is provided to customer. The Quality Specialist key
focus is to evaluate transactions to ensure all required processes and
guidelines are followed to ensure the delivery of the highest levels of
customer experience and employee engagement, while driving KPI performance at
or above all critical goals. This individual is responsible for completing all
assigned transaction evaluation and attending all internal and external
calibration sessions as assigned. Quality Analyst in this role get to: Define
Sutherland’s reputation: Oversee and manage performance and service quality to
guarantee customer satisfaction. Strengthen relationships: Establish and
maintain communication with clients and/or team members; understand needs,
resolve issues, and meet expectations. K


Qualifications


Our most successful candidate will have: - Six months experience in
process transformation - Ability to work in MS Office - Ability to work in a
fast-paced environment - Pro-active ability in developing trust and
professional rapport with employees and team members; work as a team-player -
Strong analytical skills; be able to interpret data, identify trends, and make
suggestions for improvements - Strong verbal and written communication skills;
be able to communicate in a clear, constructive, and professional manner

Job Summary

  • Advertiser: Sutherland
  • Announcement date: 15/09/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Alexandria
  • Salary: -
  • Phone number: -

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اللغة: العربيّة