Associate Professional - Quality Analyst

Job Description

Sutherland is seeking a reliable and detail-oriented person to join us as
Quality Analyst. We are a group of driven and hard-working individuals. If you
are looking to build a fulfilling career and are confident you have the skills
and experience to help us succeed, we want to work with you! Our Quality
Analyst get to: Define Sutherland’s reputation: Oversee and manage performance
and service quality to guarantee customer satisfaction Strengthen
relationships: Establish and maintain communication with clients and/or team
members; understand needs, resolve issues, and meet expectations Keep
management updated: Relay important information in the form of timely and
accurate reports Impact the bottom line: Produce solid and effective
strategies based on accurate and meaningful data reports and analysis and/or
keen observations

Qualifications

Our most successful candidates will: - Bachelor’s degree - Experience
with process documentation - Be able to work in MS Office - Have advanced-
level knowledge of Excel - Be able to work in a fast-paced environment - Be
pro-active in developing trust and professional rapport with employees and
team members; work as a team-player - Have strong analytical skills; be able
to interpret data, identify trends, and make suggestions for improvements -
Have strong verbal and written communication skills; be able to communicate in
a clear, constructive, and professional manner