Officer, Customer Relations Management

؜ - ؜Abu Dhabi ؜ -
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Job details

Job Description



  • Meet and greet clients in the One Stop Shop (OSS), making sure they are attended to promptly, explaining services and the business set-up process.

  • Maintain up-to-date knowledge of all company services and their associated support literature.

  • Coordinate with OSS back office personnel to ensure the prompt delivery of services to customers.

  • Update the CRM database with new contacts and client information.

  • Provide reports and analysis as required by the line manager.

  • Promote the Free Zone and One Stop Shop services to prospective clients.

  • Attend meetings with new business setup leads in order to contribute to growth in sales and customer base.

  • Coordinate/communicate with all relevant internal and external stakeholders.

  • Assist with the development and execution of CRM in order to provide consolidated client information, and generate key client accounts reporting to support KPl's.

  • Liaise between customer and Government Relations Department on matters such as UBO, go AML, ESR works - to send a notification to customers, to attend training courses.

  • Apply consistent CRM approaches/discipline and standardized forms across CRM and OSS processes in line with relevant policies, processes and procedures.


Skills



  • Preferred Qualifications:

  • Diploma in business, administration or related field

  • Bachelor's degree in business or related field is an asset

  • Preferred Experience:

  • ‎1-‎2 years' experience in customer service in a service organization or call centre

  • Job-Specific Skills:

  • Good communication skills and ability to work in a dynamic, fast-paced, diverse environment.

  • Attention to detail

  • Good customer service skills

  • Good analytical skills

  • Good knowledge of MS Office, including Word, Excel, and Outlook

  • Time management and ability to work under pressure


Job Details


Job Location
Abu Dhabi, UAE
Job Role
Other
Contract Type
Framework


Preferred Candidate


Career Level
Professional
Years of Experience
Min: ‎1 Max: ‎2

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Job Summary

  • Advertiser: Masdar
  • Announcement date: 11/08/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

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