Shopkeeper

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

About You
You are a passionate and dynamic person ready for bigger scope of
responsibility. You want to lead, inspire and build a strong team. You want to
create a better life for many individuals at their homes.

What's more, we believe that you have the following knowledge, capabilities
and motivation:
* Live and share the IKEA values every day
* Post Graduate Certification
* ‎4 - ‎5 years Retail managerial experience, preferably in IKEA (bedroom or living room)
* Experience of working in a fast-paced and commercial environment.
* Good written and verbal English
* Computer literate
* Good Understanding of Business & Finance
* Strong leadership and team management skills
About the Role
You are responsible for optimizing sales, profitability and development of the
Home Furnishing Business (HFB) to strengthen IKEA's position as the "Top of
the Mind" home furnishing store in the local market. Your responsibility
includes leading showroom co workers, providing support and developing them in
order to create a strong and vital daily commercial drive in the showroom
while ensuring the presence of the proven IKEA retail system (Tasks of the
IKEA store).

Key Specific Accountabilities:
Operational
* Ensure the store is in a pristine condition at all times and has a strong commercial basic level in your business area during all opening hours (4basics as per IKEA standard).
* Together with the Com & In department you secure that the IKEA store provides a commercial range presentation in your business area and that customers perceive IKEA as a competent home furnishing specialist.
* Planning and implement commercial calendar of the year.
* Improve ease of shopping in the store by efficiently working with mechanical sale tools.
* To be a Product Knowledge expert to ensure the highest level of Customer Service.
Commercial
* Together with the Commercial team you ensure that sales forecasts of all products in your BA are adapted to the sales pattern so that the ordering process of goods leads to a healthy stock situation.
* You phase in and out range continuously during the year.
* Your secure that all products in your Business Area are displayed according to the merchandising basics (clean, price tag, well assemble, no damage) during all opening hours.
Customers
* To achieve the customer satisfaction goals set by the Market hall Sales Manager for your area (measured by IKEA Brand Capital and CSI)
People Management and Development
* Manage the selection, training and development programs for new co-workers
* Participate in the recruitment and selection of the sales co-workers when vacancies arise
* Ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives
* Motivate the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives.
* Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings
* Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the sales co-workers and monitor sickness and other absences levels.
* Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.
* Coach, communicate and co-ordinate junior members in the team in order to ensure the best possible Customer Service to the customer.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is
to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and
the United Arab Emirates.