Dispatcher

Kitopi is the world's leading tech-powered multi-brand restaurant. With a
mission to satisfy the world's appetite, Kitopi operates a portfolio of both
invested and franchised F&B brands, serving as enablers in the food market by
helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January ‎2018, Kitopi has grown to become one of the
greatest success stories in the cloud kitchen and food tech space. In July
‎2021, Kitopi announced its $‎415 million Series C funding round, led by the
world's largest technology-focused investment fund, Softbank Group Corp's
Vision Fund ‎2. This investment catapulted Kitopi to the prestigious Unicorn
status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi's growth has been largely fueled by
its innovative and scalable software solutions. Kitopi's kitchens are powered
by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite
of applications that optimizes cloud kitchen operations in real-time. As part
of its growth roadmap, technological innovation, data science, artificial
intelligence, and robotics will take center stage as Kitopi continues to
reinvent the food industry as we know it today.

With over ‎4,000 employees, Kitopi currently operates ‎200+ locations across the
UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow,
Poland, its robotics hub in Denmark, and its global customer experience center
in Dubai, UAE.

AWJ , a Kitopi company, is a fast-growing Food & Beverage Group of popular
home-grown Middle Eastern, Mediterranean, and international dining concepts.
Established in ‎2014, AWJ is on a mission to satisfy the world's appetite to
create joy. Headquartered in Dubai, AWJ embarked on its culinary journey with
five unique concept brands - all strategically located across popular tourist
and dining destinations across Dubai. AWJ has since expanded its presence to
the Kingdom of Saudi Arabia and the USA through both owned and franchised
locations. AWJ future plans include identifying and exploring key regional
markets in Europe, North Africa, and the USA, bringing in cutting-edge
technologies, experimenting with traditional and innovative flavors, and
blending diverse culinary traditions to create unique and enticing dining
experiences.

A Dispatcher ensures that all food orders are prepared in a timely manner and
according to menu and customer specifications. A Dispatcher may also finalize
the presentation of the order and test the temperature of the food. To keep
orders flowing from the kitchen to the bike drivers, a Dispatcher directs
kitchen runners and bike drivers who are delivering completed orders

What You'll Do?

• Verifying orders and arranges transportation.


• Organizes item order by editing for price, promotions, and special diet compliance.


• Checking stock to determine inventory levels, anticipating delivery requirements, and placing/expediting orders.


• Examines the food items, destination, route, rate, and delivery time.


• Verifies food order for deliver by matching bills and reconciling quantities while noting discrepancies.


• Keeps customers informed by forwarding notice of their food order availability, delivery method, and current status; and answering questions.


• Protects the organization 's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential


• Receive orders from clients relay them to the kitchen, monitor progress and ensure that the kitchen puts out the dishes according to the ticket's specifications.


• Monitors sanitation and proper temperatures while additional requirement is prepared.

What Are We Looking For?

• Minimum high school academic.


• Experience minimum ‎1-year similar position.


• Attention to detail


• Positive, dynamic, creative, and dedicated team player with the ability to work in a multicultural environment and under difficult condition, while possessing following additional competencies.


• Understanding the Job requirement.


• Taking Responsibility.


• Adaptability.


• Teamwork.


• Multitasking.