Part -Time Courier

Position Summary:
Grade: ‎4
Please note that the Job will close at 12am on posting close date, so please
submit your application prior to the close date.

Responsible for the completion of operational processes at station and hub
locations which may include ramp and sort operations, courier and dispatch
operations. Ensures processes are completed safely and in a timely fashion.

Provides professional & efficient services relating to the delivery & pick-up
(by vehicle) of customer packages whilst ensuring that all FedEx & legal
requirements relating to the safe & secure movement of packages are met.
Performs all activities without compromising safe working/driving practices.

Performs physical loading/unloading of trucks/containers & sortation of
documents &/or boxes, ensuring accurate completion within defined timeframes.

Performs defined pre & post trip vehicle checks including ensuring adequate
levels of supplies and completing accurate & timely Vehicle Inspection Report
documentation. Ensures the ongoing security of the vehicle & packages by
taking all reasonable precautions & following defined safety & security
procedures.
Sorts & loads documents & boxes in a logical flow to support optimal
productivity on the delivery route. Highlights any difference to the agreed
stop count and pro-actively seeks to balance routes with the route
'coordinator'.

Optimizes results by effectively managing own time throughout the day;
includes prioritizing the sequence of tasks &taking on additional
responsibilities when possible.
Uses defined tools to perform accurate & timely scanning, recording &
transferring of data for diverse types of performance tracking/compliance
activities.
Ensures that all necessary documentation (delivery records, pick-up manifests,
time cards etc) are completed accurately & audits customer documentation (AWB,
customs paperwork, commercial invoice etc) to ensure it is accurate and
complete. Compiles, files & processes paperwork in accordance with local
procedures.

Delivers packages & processes exceptions (R.O.D.'s, incorrect addresses,
customer closed etc) in the most logical order to achieve the different
service commitments whilst ensuring that all standard procedures are followed
& taking account of the customers needs.

Maximizes customer satisfaction & operational efficiency by effectively
dealing with all types of customer queries & requests, resolving those that
fall within the job remit & escalating others to the appropriate department.
Plans the route, re-prioritizes stops, to effectively complete pick-ups within
Customer & FedEx time-windows and to meet defined productivity targets.
Processes packages in accordance with defined procedures e.g. security scan,
cash collection, correct routing, paperwork etc. and advises customer on
correct completion of documentation & packaging.

Pro-actively seeks opportunities to generate additional revenue & improve
customer satisfaction by identifying & highlighting sales & automation
opportunities that support the customers business.

Performs any additional related duties that support operational achievement of
results.
Key Contacts:
Customers - advise on services & procedures & paperwork requirements, gather
information relating to complaints etc & forward to relevant parties
A.E. / CSC - develop relationships that support the business retention &
growth
Dispatch - keep abreast of developments, agree actions needed on exception
issues
Service Agents - obtain information to facilitate delivery

Valid UAE manual Driving license is required. Abu Dhabi area knowledge is
preferred.

Accuracy & Attention to Detail
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills
Team Working Skills

Physically fit, able to lift 32k & move ‎70 kilos
Valid Manual UAE driving license with over ‎6 months of driving experience
(Experience of driving a commercial vehicle is preferred)
Fluent in local language/s
(Good command of English)
Good written & verbal communication skills
Professional & courteous approach
Customer oriented (Experience in a customer facing role)
Basic knowledge of technology including use of a p.c., printer etc
Quality oriented, methodical with attention to detail
Good organizational skills / able to plan ahead & re-prioritize work as needed
Able to work independently and also as part of a team
Good administrative skills
Basic problem solving skills
Basic knowledge of the FedEx operation & key services
Basic geographical knowledge of Abu Dhabi city
Good orientation & map reading

Additional Information
Posting Date: ‎20-September-‎2023

Accuracy & Attention to Detail; Planning & Organizing Skills; Interpersonal
Skills; Problem Solving Skills; Team Working Skills

Physically fit, able to lift 32k & move ‎70 KG
Valid Manual UAE driving license with over ‎6 months of driving experience.
(Experience of driving a commercial vehicle is preferred)
Fluent in local language/s
(Good command of English)
Good written & verbal communication skills
Professional & courteous approach
Customer oriented (Experience in a customer facing role)
Basic knowledge of technology including use of a p.c., printer etc
Quality oriented, methodical with attention to detail
Good organizational skills / able to plan ahead & re-prioritize work as
needed.
Able to work independently and also as part of a team.
Good administrative skills
Basic problem solving skills.
Basic knowledge of the FedEx operation & key services
Basic geographical knowledge of Abu Dhabi city
Good orientation & map reading

Qualifications:
Language: English: Speaking, Comprehension, Writing, Reading
Arabic: Speaking, Comprehension, Reading, Writing
Work Experience: Customer Service: Customer Service Experience

FedEx was built on a philosophy that puts people first, one we take seriously.
We are an equal opportunity /affirmative action employer and we are committed
to a diverse, equitable, and inclusive workforce in which we enforce fair
treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless
of age, race, color, national origin, genetics, religion, gender, marital
status, pregnancy (including childbirth or a related medical condition),
physical or mental disability, or any other characteristic protected by
applicable laws regulations and ordinances.
Our Company
FedEx Express is one of the world's largest express transportation companies
and has consistently been selected as one of the top ‎10 World 's Most Admired
Companies by "Fortune" magazine. Every day FedEx delivers for its customers
with transportation and business solutions, serving more than ‎220 countries
and territories around the globe. We can serve this global network due to our
outstanding team of FedEx team members, who are tasked with making every FedEx
experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that
govern every FedEx decision, policy or activity. FedEx takes care of our
people; they, in turn, deliver the impeccable service demanded by our
customers, who reward us with the profitability necessary to secure our
future. The essential element in making the People-Service-Profit philosophy
such a positive force for the company is where we close the circle, and return
these profits back into the business, and invest back in our people. Our
success in the industry is attributed to our people. Through our P-S-P
philosophy, we have a work environment that encourages team members to be
innovative in delivering the highest possible quality of service to our
customers. We care for their well-being, and value their contributions to the
company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to
life through our behaviors, actions and activities in every part of the world.
The FedEx culture and values have been a cornerstone of our success and growth
since we began in the early ‎1970 's. While other companies can copy our
systems, infrastructure and processes, our culture makes us unique and is
often a differentiating factor as we compete and grow in today's global
marketplace.