Position: Learning & Development Executive (Full time #536159)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities:
* Communicating and maintaining Mandarin Oriental Hotel Group's Learning & Development standards.
* Supporting all efforts to enliven our Company's Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
* Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
* Coordinate, execute and follow up on all training activities within the hotel.
* Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximised. Proactively collect training nominations for all training programmes in accordance with related audiences. Send joining instructions for L&D programmes in a timely manner.
* Maximising learning by providing a creative, fun and exciting environment in delivering training such as MOve In orientation, product knowledge and other new hire relevant programmes
* Assist in the facilitation of continuous customer service training as outlined by LQEs, MOQA, Forbes, etc. on a needful basis.
* Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
* Maintain the L&D notice board / screen up to date.
* Maintaining training expenses to meet the hotel's needs while remaining within budget guidelines.
* Maintaining orderliness and cleanliness of the office and the hotel Training Room.
* Contribute and actively participate in monthly Department Trainers' meetings, take minutes, and ensure prompt distribution.
* Provide support and development of departmental trainers as required.
* Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
* Assist in initiating all colleague recognition initiatives.
* Taking ownership to perform any additional duties as assigned by the Learning & Development Manager and continuously supporting HR initiatives.
Requirements:
* Bachelor's Degree in Hospitality Management or related field.
* Strong communication skills - English language proficiency, both verbal and written.
* Ability to function independently in a multi-tasking environment and as part of a team.
* 2-3 years experience in the hospitality industry - training experience is a must.
* Enthusiastic and positive personality with the ability to build trusting relationships with others.
* Creative, effective team player, possessing a high degree of professionalism, energy and determination.
* Computer literate with working knowledge of Excel, MS Word, PowerPoint, and Publisher.
Advertised: 16 Aug 2023 Arabian Standard Time
Applications close: 16 Nov 2023 Arabian Standard Time
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