Job Description and Qualifications
Job Description and Qualifications
Air Products is a thriving Fortune 500 global company that is growing and
looking for talented, driven Digital Technology professionals to join our
team! With over 20,000 employees and operations in over 50 countries, Air
Products is committed to its Higher Purpose of bringing people together to
collaborate and innovate solutions to the world 's most significant energy and
environmental sustainability challenges.
We are excited to share that our Digital Technology team is expanding to meet
growing business needs across the world. We're making a significant investment
in our people and systems to strengthen our digital foundation, drive business
optimization and enhance our customer experience. If you are passionate about
achieving these goals as well, we would like you to consider joining our team!
We have an immediate opening for a Senior Client Support Specialist ,
Digital Infrastructure Services located at our regional Headquarters located
in the Dhahran Techo-Valley, Kingdom of Saudi Arabia.
What you 'll do:
* Provide remote Tier 2 support for users located in multiple countries of the MEET (Middle East, Egypt, Turkey) region.
* On an as-needed basis, provide Executive Support for Executives in-region and visiting.
* White-glove Executive Support for the Chief Officers of the company and their admin assistants.
* Standard Executive Support for all other officers of the company and their admin assistants.
* Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
* Provide training and consultation for the Level 1 IT Service Center.
* Provide local backup for PC build & deployment activities.
* Participate in an on-call rotation schedule with other global team members for escalated issues.
What we 're looking for:
* Bachelor's degree in Information Technology or related experience required
* A motivated individual with a positive, enthusiastic attitude and eagerness to learn
* Previous client support experience problem solving and technical troubleshooting, both in-person and remotely
* Excellent communication, organizational, and interpersonal skills
* General understanding of IT/digital infrastructure and ITIL processes
* Ability to effectively work independently and collaboratively across global teams
* Technical knowledge of a wide range of technologies including:
* ServiceNow
* Microsoft products (Windows, Office365)
* Network connectivity (TCP/IP, LAN/WAN)
* Remote connectivity/SSL/VPN
* Software distribution/SCCM
* Microsoft SCEP/Windows Firewall
* Virtual desktop infrastructure and/or Citrix
Continue building your technical career by applying today at Air Products.
Req No.
39420BR
Employment Status
Full Time
Organization
Middle East, Egypt & Turkey
Business Sector / Division
MEIET Corporate
Region
Middle East, Egypt, Turkey (MEET)
Country
Saudi Arabia
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