Front desk team leader

Job Number ‎22146338
Job Category Rooms & Guest Services Operations
Location Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al
Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Organize and coordinate group check-in/pre-registration procedures. Sell a
room/accommodation to guests without reservations. Anticipate sold-out
situations, identify how many rooms are over-committed; obtain alternative
accommodations for guests with reservations. Block rooms in the computer,
identify designated requirements. Perform duplicate reservation checks. Run
and check daily reports/contingency lists. Supply guests with directions and
information. Answer, record, and process all guest, requests, questions, or
concerns; follow up to ensure each has been met to guests' satisfaction.
Arrange transportation for guests/visitors. Issue safe deposit boxes. Count
and secure bank at beginning and end of shift. Cash-guests' checks, process
all payment types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees; serve as a
departmental role model. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge
guests according to company standards; anticipate and address guests' service
needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare/review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships;
support team to reach common goals. Ensure adherence to quality standards;
identify and recommend new ways to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an
extended period of time. Enter and locate information using computers/POS
systems. Move, lift, carry, push, pull, and place objects weighing less than
or equal to ‎25 pounds. Perform other reasonable job duties as requested by
Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Aloft Hotels we 're wired for next generation travelers who love open
spaces, open thinking, and open expression. Aloft provides a space where style
is necessary, social scenes are vibrant, and where the only direction is
forward. Our guests are tech savvy and confidently social, with an eclectic
style they're not afraid to show. We understand what our guests need, so we
provide an affordable option for the tech-savvy design guru. We're looking for
innovative self-expressers who aren't afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes,
then we invite you to explore a career with Aloft Hotels.