Team Leader

Position: Supervisor

OVERVIEW

To effectively supervise and manage all operations of the assigned section
(Mens / Ladies)

MAIN JOB RESPONSIBILITIES

Using business awareness to maximize sales

Movement of stock in and out of the assigned section
Maintain high standards of visual appearance throughout the section
Provide the highest standards of customer service by demonstrating excellent
knowledge of products and services
Ensure that all customers are welcomed into the section and ensure that the
customer is treated with courtesy at all times and that they leave the store
happily
Ensure awareness and vigilance at all times of security in the showroom
without appearing to be overly suspicious to the customers
Handle all customer complaints in line with company policy, if unsure refer to
the Area Manager
Optimize sales in line with company targets
To maintain strict levels of confidentiality with regard to all areas of the
business particularly commercial information
Ensure all staff are aware of and focused on achieving sales targets daily
Operate an effective stock management system (Shop floor & Backstore) to
maximize sales and profitability
Provide department reports on slow moving, fast moving and non-moving items to
the Area manager.
Monitor sales performance against last year, last week and budget on a daily
and weekly basis and communicate to staff
Ensure that plans for seasonal promotions are in place, using all relevant
information and resources
Verification of the cashier report

Managing others to maximize sales

Supervising and managing staff and staff issues – including staff rotation,
staff supervision

Ensure tasks are delegated appropriately in accordance with people's skills
and abilities
Ensure that staff adopt and adhere to the company dress code in order to
promote a positive and professional image at all times
Ensure that staff has the skills needed to meet company expectations and
identify and prioritise training needs accordingly.

Monitor the performance of new starters and give feedback as appropriate to
the showroom manager

Carry out regular and relevant in-store training in the sections product range
Ensure morning mini meetings are held with the section staff to focus on the
sales target and the days tasks

KEY JOB DELIVERABLES / ACCOUNTABILITIES

To ensure customer satisfaction by delivering exceptional customer service –
To be measured through no. of complaints coming in

To achieve the sales target (Actual Vs Target achievement)

To ensure effective inventory control and periodical stock reviews

On the job training on product knowledge to all staff – To be measured by
training hours given and again customer feedback on service

On time submitting the summarized feedback report received from the
salesperson/ Daily sales reports etc. to the Store manager

RELATIONSHIPS

Reports to : ASM / Store Manager

Supervises : Zone leaders / Staff

Liaises with : Internally – Inventory dept, VM dept.

Qualifications

Position: Supervisor

OVERVIEW

To effectively supervise and manage all operations of the assigned section
(Mens / Ladies)

MAIN JOB RESPONSIBILITIES

Using business awareness to maximize sales

Movement of stock in and out of the assigned section
Maintain high standards of visual appearance throughout the section
Provide the highest standards of customer service by demonstrating excellent
knowledge of products and services
Ensure that all customers are welcomed into the section and ensure that the
customer is treated with courtesy at all times and that they leave the store
happily
Ensure awareness and vigilance at all times of security in the showroom
without appearing to be overly suspicious to the customers
Handle all customer complaints in line with company policy, if unsure refer to
the Area Manager
Optimize sales in line with company targets
To maintain strict levels of confidentiality with regard to all areas of the
business particularly commercial information
Ensure all staff are aware of and focused on achieving sales targets daily
Operate an effective stock management system (Shop floor & Backstore) to
maximize sales and profitability
Provide department reports on slow moving, fast moving and non-moving items to
the Area manager.
Monitor sales performance against last year, last week and budget on a daily
and weekly basis and communicate to staff
Ensure that plans for seasonal promotions are in place, using all relevant
information and resources
Verification of the cashier report

Managing others to maximize sales

Supervising and managing staff and staff issues – including staff rotation,
staff supervision

Ensure tasks are delegated appropriately in accordance with people's skills
and abilities
Ensure that staff adopt and adhere to the company dress code in order to
promote a positive and professional image at all times
Ensure that staff has the skills needed to meet company expectations and
identify and prioritise training needs accordingly.

Monitor the performance of new starters and give feedback as appropriate to
the showroom manager

Carry out regular and relevant in-store training in the sections product range
Ensure morning mini meetings are held with the section staff to focus on the
sales target and the days tasks

KEY JOB DELIVERABLES / ACCOUNTABILITIES

To ensure customer satisfaction by delivering exceptional customer service –
To be measured through no. of complaints coming in

To achieve the sales target (Actual Vs Target achievement)

To ensure effective inventory control and periodical stock reviews

On the job training on product knowledge to all staff – To be measured by
training hours given and again customer feedback on service

On time submitting the summarized feedback report received from the
salesperson/ Daily sales reports etc. to the Store manager

RELATIONSHIPS

Reports to : ASM / Store Manager

Supervises : Zone leaders / Staff

Liaises with : Internally – Inventory dept, VM dept.

Primary Location: SA-SA-Al Khobar
Job: Retail Operations
Organization: Home Box KSA
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Aug ‎27, ‎2019, ‎8:21:‎49 AM