Credit Controller

(23007K6)
Saudi Arabia-Eastern Province-Al Khobar | Full-time | Permanent | Flexible
Working Times

Title:* Credit Control Executive Department:* Credit Control Dept.
Agreed Job Holder: *Grade:
Agreed Manager:** Credit. Control Manager Date:* ** January ‎2020

‎1. JOB PURPOSE
Maintain accurate and detailed records of the indebtedness of individual
customers; Apply OTC policy and collection treatment effort to secure
settlement of outstanding receivables in accordance with agreed terms by
retaining the customer. Ensure the integrity and cleanliness of the Sales
Ledger is maintained at all times.

‎2. PRINCIPAL ACCOUNTABILITIES

‎1. Achievement of DOS Target: In conjunction with the credit control
manager to set and monitor monthly collection targets by territory /
provincial service centre.

‎2. Customer Service: Ensure distribution of invoices and statement of
account to all credit customers within a pre-determined time frame. Allocation
of customer payments against relevant invoices, following up on part payments
where necessary. Handle customer account queries by logging in sun collect
note, contact more than ‎60 customers per day via telephone or email(if
customer is not reachable on phone),Encourage customer to register on MyBill
to get invoices online.

‎3. Collections management : collecting on accounts, calling, dunning
letters, processing customer payments, data maintenance of customer ledger

‎4. Managing bad debts : evaluating the creditworthiness and risks of new
or existing customers ; collecting on overdue accounts ; dealing with customer
goodwill write-offs and overseeing customer bankruptcy matters

‎5. Customer dispute management : dealing with queries ; resolving billing
disputes ; issuing credit/debit notes

‎6. Account Reconciliation: Specific responsibility for the Area
Independent Business Unit (i.e. DHA, RUH, JED), to ensure that all accounts
maintained in this ledger are reconciled and reviewed with provincial credit
control manager and kept up to date.

‎7. Pricing: Liase with Query Handler and Sales regarding incorrect
pricing within IBS, to advise Sales Administration to update IBS with the
correct rates where incorrect rates have been noticed.

‎8. Debt Analysis: Review Aged Debt Analysis with each Territory Manager
and Sales to establish existing and potential bad debt exposure, making
recommendations by customer to minimise bad debt exposure. Distribution of

‎60 days aged debts ledger to Sales and Territory Manager.

‎9. Process optimization : improve Order-To-Cash process to ensure all
invoices are accurately and submitted to customers in a timely manner ;
support the business to analyse the order-to-cash process to reduce revenue
leakages, risks and inefficiencies and so increase profitability and reduce
customer complaints ; assess the impact of changes in business and system
processes onto quality of order-to-cash process ; review and spread best
practices ; develop countermeasures to address root causes of problems, risks
and inefficiencies ; follow up and review results ; proactively identify new
risks through regular process and system walk-throughs.

‎10. Sales Ledger Maintenance: Preparation of bad-debt write off form and
accounts to move to legal in conjunction with the Credit Control Manager,
which should be sent to the Customer Accounting Manager to submit to CFO for
approval.

‎11. Customer Credit Management: In conjunction with the Area Sales
Manager and the National Sales Manager co-ordinate and distribute credit
suspension letter. Prepare weekly credit suspension listing as per the
National Credit and Receivables Policy.

‎3. NATURE AND SCOPE

a) Context:* Maintaining DSO as per the set targets. Achieving monthly
collection target. * Collecting old debts (‎60-‎120 days) reducing and
maintaining aged debts in ‎30, ‎60, ‎90 and ‎120 days to the minimum.

b) Reporting Relationships : The Credit Controller reports to the Credit
Control Manager. The credit control department consist of one Credit Control
Manager in each province and Credit Controllers based on MENA segmentation
threshold in located in all ‎3 province.

c) Contacts : The Credit Controller is frequently in contact with external
customers by telephone, credit control manager and manager sales and other
departments. There are regular ledger review meetings between the credit
controllers and manager within the department, with customers, sales and
couriers.

d) Problem Solving: Analyses difficult account problems to identify the
causes and suggest solutions. Interprets financial information accurately.

e) Decision Making: Effective collection method to be applied to certain
customers. Release of collection letters 1st reminder and Final reminder based
on guidelines on treatment plan after consulting with the sales department.
Suspension of credit facilities once OTC policy is followed to be submitted to
Credit Control Manager approval, All MNC and Key Accounts must be reviewed and
agree with Sales Manager before applying stop credit. Potential writes off to
be submitted to CCM.

f) Planning and Organization : To plan and forecast the monthly collection
target accurately. Organize and monitor the territory to reduce and maintain
DOS to the minimum.

g) Job Challenge:
* Collecting old debts (‎60-‎120 days and above)
* Customer visits as and when require.
* Solve sales and other problematic issues and ensure that the payment is made by the end f the month.

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
YOUR TASKS:
* Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
* Focus is on delivering Customer Satisfaction by leveraging the organization's network and ensuring all stakeholders are engaged.
* Develop proposals and sales plans that support increased sales from targeted prospects.

Title:* Credit Control Executive Department:* Credit Control Dept.
Agreed Job Holder: *Grade:
Agreed Manager:** Credit. Control Manager Date:* ** January ‎2020

‎4.* *KNOWLEDGE, SKILLS AND EXPERIENCE

• Degree or diploma in Accountancy. Knowledge in International Billing System (IBS) and accounts receivable. Computer literate - MS office.


• Organises tasks and time thoroughly. Completes paperwork conscientiously. Pays attention to detail. Is methodical in approach to work.


• Negotiates assertively. Can convince a wide range of people. Is influential in

Meetings and on the telephone. Gains commitment to suggestions.
* Produces easily understood, accurate written work. Adapts style to suit a wide range of purposes. Communicates clearly on a one-to-one or group basis.
* Analyses difficult account problems to identify the causes and suggest solutions. Interprets financial information accurately.
* Maintains performance under pressure. Reacts positively to changing demands and situations. Is resilient.
* At least two years DHL experience, to include familiarisation with the International Billing System (IBS). Accounts Receivable knowledge. Experience in handling sales ledgers, customer interface.

‎5. DIMENSIONS

h) Credit Control team of one manager and ‎6 credit controllers in Dammam, ‎5 in
Riyadh and ‎5 credit controllers in Jeddah.

‎6. Expected years of experience: ‎3-‎5 years relevant experience.

‎7. Educational Qualifications : A level (or equivalent).
YOUR PROFILE:
* Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
* Analyzes and resolves complex cross-functional issues.
* Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
* Typically requires BS/BA in related discipline and/or ‎10-‎15 years of experience in Ocean Freight Forwarding / Ocean carriers / high volume retailers with Ocean Freight business in the area of transportation, logistics or supply chain.
OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!
We look forward to receiving your application!
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