Associate IT Operations Specialist I

The Associate Specialist I has entry level knowledge within designated
Information Technology (IT) area of responsibility that is applied to specific
assignments. This role executes assigned tasks and collaborates on IT projects
while exhibiting consistent, current knowledge of new technologies, and
platforms.
* Assess, maintain, support, and modify existing solutions utilizing standard procedures and techniques
* Apply methodology to support business applications, and investigate operational problems as necessary
* Assist in the preparations of full spectrum of specifications and user requirements
* Assist higher-level specialist in the maintenance of solutions
* Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
* Provide on-call technical support for end users as required
* Other duties as assigned
Notice to Candidates:
Background checks are carried out as part of any conditional offer made,
including (but not limited to & role dependant) education, professional
registration, employment, references, passport verifications and Global
Watchlist screening.
Condition of Employment
Must be fully vaccinated against COVID-‎19 as a condition of employment.
Vaccine verification will be required unless an exemption has been approved by
the Company as a medical or religious accommodation, or other legally
recognized exemption.
To be Considered Candidates:
Must be authorized to work in the country where the position is located.
Basic Job Requirements
* Accredited four (‎4) year degree or global equivalent in applicable field of study and one (‎1) year of work-related experience or a combination of education and directly related experience equal to five (‎5) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
* Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
* Job related technical knowledge necessary to complete the job
* Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
* Ability to attend to detail and work in a time-conscious and time-effective manner
Preferred Qualifications
* Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or other related discipline
* One (‎1) year related experience in technical services for hardware/software engineering and production support of Information Technology (IT)
* Ability to demonstrate technical and non-technical communication skills, both oral and written
* Able to analyze and act upon operational reports
* Strong team-oriented interpersonal skills
* As applicable one or more of these skills may be required:
o Ability to analyze reports and remediate vulnerabilities in firewalls,
routers, Intrusion Detection Systems, and Vulnerability Assessments
o Some proficiency with telecommunications, local area network/wide area
network (LAN/WAN) and multi-platform environments
o Some proficiency in areas of voice telecommunications technologies,
including cell phones, calling cards and connections with user environments
o Knowledge in support of messaging environments
o Proficiency in end user services support, including knowledge of help desk
management processes, desktop support, or asset management
Requisition Number
141894BR
Diverse Workforce
We are an equal opportunity employer that recognizes the value of a diverse
workforce. All qualified individuals will receive consideration for employment
without regard to race, color, age, sex, sexual orientation, gender identity,
religion, national origin, disability, veteran status, genetic information, or
any other criteria protected by governing law.