Order Handling Specialist

SUMMARY OF THE ROLE
Provide service to customers and manage an assigned area of
expertise/responsibility or a team by coordinating, supporting and following
up to achieve development, improvements, and best possible service. It will
also required coordinating with marine sales and FG export

This position is based in Yanbu & will report to the Supply Chain Manager.
Responsibilities:
* Mange and process customer orders in all segment with highest efficiency and productivity
* Process Marine and export orders for intercompany orders with all required documentations
* Coordinate and develop assigned area of responsibility and/or guide CSD members to ensure a workforce which is competent, engaged and enabled to meet Jotun's current and future needs.
* Provide supervision and assistance and/or guidance within expertise area to customer service team to attain departmental and organisational goals.
* Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.
* Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.
* Extract and analyse periodical reports for the CSD Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers' orders.
* Support the teams to deliver the correct assignment of tasks and/or plan the team's workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.
* Ensure team members' competence is in accordance with the competence matrix and IFS processes putting development plans in place where needed.
* Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
We look for :
* Any Bachelor and /or Master's degree.
* Minimum ‎2 to ‎4 years' of relevant experience in Sales, Order handling or Customer service.
* Familiar with ERP/MRP Systems
* Language: Arabic & English
Location: Yanbu, Saudi Arabia
Personal Qualities:
* Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
* Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
* Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
* Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
* Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
* Is aware of own strengths and limitations and pursues learning and career development opportunities
We offer :
* Competitive compensation and benefits.
* Continuous learning opportunities and training activities through on-the-job training and our in-house Jotun Academy.
* Career development opportunities across multiple disciplines and geographies.
* A supportive and inclusive company culture where you can be your authentic self.
* A focus on having fun together through team buildings and social activities.

POSITION INFORMATION
Company:
Jotun Saudia Co. Ltd.

Contract Type:
Regular
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
‎14.05.‎2023
WHO WE ARE
Jotun's story in the MEIA region (Middle East, India and Africa) began in
‎1962, and has grown to include ‎18 legal entities committed to achieving
success and growth of the Jotun Group. Throughout our history, we have focused
on providing our employees with meaningful and challenging work, rewarding
them through continued learning and development, underpinned by our values of
Care, Loyalty, Respect and Boldness.
Jotun Saudia Co. Ltd., established in ‎1984, is one of the key markets within
the MEIA region. With ‎2 production facilities, ‎5 warehouses and more than ‎450
employees, we aim to further strengthen Jotun's position in Saudi Arabia
through ambitious market growth plans that focus on innovation, efficiency and
profitability.
Visit our
Career Page
to know more about life at Jotun.
Jotun's company culture welcomes and values differences in people. Our more
than ‎10,200 employees on all continents represent ‎90 nationalities, four
generations and diversity of professions, gender, abilities, ethnicities,
beliefs, cultures etc. We are committed to represent the societies we operate
in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the
interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!