Assistant Housekeeping Manager

Assistant Housekeeping Manager
Housekeeping is the heart of the hotel! As an assistant HK Manager, you will
lead Housekeeping team on the ground to take ownership of guest rooms,
ensuring that our guests are provided with a clean, comfortable space. In
addition, you will play an important part in creating memorable experiences
for our guests and colleagues.
Hotel Overview: Raffles Makkah Palace promises the exceptional standards
inherent in the Raffles name and enhanced by Arab hospitality values. Raffles
Makkah Palace offers ‎214 Suites & duplex Villas with breathtaking views of the
Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of
local cuisine and international dishes in each of its four outlets creating a
unique and welcoming atmosphere in this diving setting. Guests can also
indulge and immerse themselves in a relaxing sensory experience in our world
renowned spa and fitness center or hold high-powered business gatherings in
any of our state-of-the-art meeting rooms.

Responsibilities:

The main responsibilities of the Assistant Housekeeping Manager include, but
are not limited to, the following:
* Assist the Housekeeping Manager in the day to day operation; leading and supervising a team of Room Attendants to achieve our high standards of cleanliness and luxury.
* Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives.
* Enhance your attention to detail, to help drive cleanliness and presentation results.
* Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.
* Inspect guest rooms, with a focus in providing unique and magic moments for our guest.
* Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work.
* Work in tandem with our in house laundry team to ensure the operation runs effectively and efficiently.
* Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs.
* Be heavily involved with recruiting the best new talent for our Housekeeping team.
* To assist with the inspection of VIP rooms.
* Conduct room audits and spot checks.
* Enforce the grooming policy in line with the Raffles standards.
* Co-ordinate agency staff if and when required.
* Perform administration duties.
Qualifications:

• ‎2-‎4 years in Housekeeping Management or related area.


• Highly organized, results-oriented with the ability to be flexible and work well under pressure.


• Excellent interpersonal, communication, problem solving and organizational skills.


• Strong attention to detail, highly responsible, organized & reliable.


• Ability to multi-task and work well under pressure.


• Ability to work cohesively as part of a team while setting and completing individual deadlines.


• Ability to focus attention on guest needs, remaining calm and courteous at all times
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and
  promote diverse talent.
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