Assistant Housekeeping Manager

Posting Date May ‎26, ‎2022
Job Number ‎22087220
Job Category Housekeeping & Laundry
Location The Westin Cairo Golf Resort & Spa Katameya Dunes, Road ‎90,New
Cairo City, Cairo, Egypt, Egypt VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

At Westin, we are committed to empowering the well-being of our guests by
providing a refreshing environment, thoughtful amenities, and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests ' well-
being, and we're energized to assist as partners in helping them maintain
control and soaring above it all while on the road. Everything we do is
designed to help guests be at their best, and they appreciate our supportive
attitude, anticipatory service and extensive knowledge on how to best assist
them throughout their stay. We are looking for dynamic people who are excited
to join the team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable and intuitive, and has a
genuine interest in the well-being of others around you, we invite you to
discover how at Westin, together we can rise.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities in Housekeeping, Recreation/Health Club and Laundry, if applicable.
Position works with employees to clean and maintain guestrooms and public
space. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎1 year experience in the housekeeping or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets
* Ensures knowledge and understanding of OSHA regulations are up to date.
* Oversees all lost and found procedures.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
* Works effectively with the Engineering department on guest room maintenance needs.
* Understands and complies with loss prevention policies and procedures.
* Ensures all employees have proper supplies, equipment and uniforms.
* Assists in supervising an effective inspection program for all guestrooms and public space.
* Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
* Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
* Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service
* Handles guest problems and complaints seeking assistance from supervisor as necessary.
* Assists in the review of comment cards and guest satisfaction results with employees.
* Sets a positive example for guest relations.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.