Swiss Service Agent ( Saudi Only )

" A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use and develop their knowledge to reinvent their
career path.
Swiss otel Al Maqam is Swissotel's Second hotel to open in Saudi Arabia.
The hotel offers ‎1624 elegant rooms and suites with modern design,
complementing the values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al
Maqam is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swiss otel Al Maqam is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for our valuable gusts to reach Al
Masjid Al Haram. We invite you to be part of the dynamic team as:
Swiss Service Agent
Every guest interaction is an opportunity to create a lasting memory. We
invite you to showcase your exceptional interpersonal skills as a Swiss
Service Agent, where the knowledgeable and personalized service you provide by
telephone will make our guests feel unique and valued.
What is in it for you:
* Employee benefit card offering discounted rates at Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities, like Planet ‎21

What you will be doing:
* Provide and dispatch immediate actions to all guest concerns.
* Ensure follow-up of action is completed with-in the quoted time.
* Work with related departments to ensure efficiency in meeting guests needs.
* Promotes hotel services and amenities to encourage an exceptional resort experience.
* Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest's experience.
* Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest's issue.
* Handling all wakeup call requests ‎24/‎7
* Handling the main hotel Fax ‎24/‎7
* Handling emergency call's and calling the hotel doctor when needed ‎24/‎7
Your experience and skills include:
* Previous experience as a Telephone Operator an asset
* Excellent communication and organizational skills
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent .
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor 's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
* Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS