Concierge Agent (Saudi Only)

؜ - ؜الرياض ؜ -
موقع المُعلن

تفاصيل الوظيفة

Position: Concierge Agent (Saudi Only) (Full time #‎532761)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia


Responsibilities:



  • Create focused conversations with guests which identify their personal preferences.

  • Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.

  • Act as a hotel "ambassador" at all times.

  • Takes care of the safe keys and other keys assigned to the Concierge Desk.

  • Maintains an accurate record of the "left baggage".

  • Require that the concierge desk is always covered by concierge staff to attend to the guest's call and request immediately.

  • Coordinates with Business Center team secretary if guests need help.

  • Coordinates with maintenance whenever required to change the flags in the plaza and PSGH royal entrance.
    Keep the HotSOS and Glowing system always open and observe by the team

  • Assist lobby staff with observing the public area music systems.

  • fully aware of fire and evacuation procedures related to the Concierge Desk.

  • Maintains the logbook at the Concierge Desk for handover between shifts.

  • Maintains the record for all guest transportation bookings and shares with the butler.

  • Follow the task sheet assigned by the Chief concierge.

  • Fully aware of the courier service system and charging to the guest room.

  • Provide clear directions for all guests traveling outside of the hotel.

  • Respond to all guests' needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.

  • Maintain a daily record of all guest requests, reservations, and confirmations for guests.

  • Communicate all important details to management and colleagues regarding internal and external events, resources, and possible challenges.

  • Assists guests in the recommendation, booking and organizing of sightseeing/shopping/arts, tour planning and cultural activities.

  • Assists guests in the confirming or booking of airline flights and boarding pass.

  • Assists guests in the recommendation and booking of restaurants and other entertainment/leisure activities as requested.

  • Arranges limousine transportation requests, ensuring that limousine-generated revenue is fully maximized.

  • Provides all information pertaining to the hotel's services and facilities.

  • Is expected to have extensive and intimate knowledge of Riyadh and surrounding regions. This includes all modes of transportation, restaurants, retail, sightseeing, arts, sports activity, music concert and cultural activities. All recommendations must appear to be personal, and insightful, also to provide the city map.

  • Builds relationships with guests to delight and gain loyalty.

  • Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
    Requirements:

  • ‎0-‎2 years experience.

  • Fluent in English.

  • Strong communication skills.
    Advertised: ‎08 Nov ‎2022 Arab Standard Time
    Applications close:

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : Mandarin Oriental Hotel Group
  • تاريخ الإعلان : 13/11/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

Reservation Agent (Saudi Only)
الرياض
27/03/2023

**Position:** Reservation Agent (Saudi Only) (Full time #534125) **Property / Office:** Al Faisaliah Hotel, Riyadh **Location:** Riyadh, Saudi Arabia **Responsibilities:** * Answer hotel's main telephone number and connect guest and colleagues to the correct telephone extension. * Greet a…

Purchasing Agent (Saudi Only)
الرياض
29/08/2023

**Position:** Purchasing Agent (Saudi Only) (Full time #534050) **Property / Office:** Al Faisaliah Hotel, Riyadh **Location:** Riyadh, Saudi Arabia **Responsibilities:** * Maintaining a good relationship with all departments. * Work closely with the Executive Chef and the Director of Foo…

Concierge Agent
الرياض
08/07/2022

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with …

Concierge Agent
الرياض
27/07/2022

**Job Number** 22127140 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management …

Concierge Agent
الرياض
06/01/2023

**Job Number** 23003720 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management …

Concierge Agent
الرياض
14/02/2023

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with …

Front Office Agent (Saudi Only)
الرياض
29/05/2023

**Position:** Front Office Agent (Saudi Only) (Full time #528423) **Property / Office:** Al Faisaliah Hotel, Riyadh **Location:** Riyadh, Saudi Arabia **OBJECTIVES, RESPONSIBILITIES AND COMPETENCES** 3.1. OBJECTIVES * Ensures the highest possible guest satisfaction. * Acts promptly …

Front Office Agent (Saudi Only)
الرياض
27/01/2023

**Position:** Front Office Agent (Saudi Only) (Full time #533562) **Property / Office:** Al Faisaliah Hotel, Riyadh **Location:** Riyadh, Saudi Arabia # **Responsibilities:** * Greet, check-in, and escort guests promptly to their rooms. * Creating outstanding arrival and departure experie…

Front Office Agent (Saudi only)
الرياض
15/06/2023

**Additional Information** (Saudi only) **Job Number** 23109073 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocati…

Concierge (Saudi National)
الرياض
31/05/2022

In the competitive world of property management and tenant placement, Concierge Service is the ultimate amenity, bringing another level of value to KAFD's property offerings. The Concierge shall provide a comprehensive service throughout the premises delivered in a friendly and efficient manner. Th…

Language: English