Administrative Assistant - Front Office ( Saudi Nationals )

؜ - ؜مكة ؜ -

تفاصيل الوظيفة

Company Description


"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use & develop their knowledge to reinvent their
career path.
Swissotel Makkah description:
Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel
offers ‎1487 elegant rooms and suites with modern design, complementing the
values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah
is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Makkah is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for pilgrims to reach Al Masjid Al
Haram.


Job Description



  • Prepare and send out all correspondence from the Front Office (internal and external) in a timely fashion (‎48 hours).

  • Prepare the daily payroll, process all sick benefit forms as well as all vacation requests.

  • Responsible for processing employee change forms as well as circulates any other employee forms for the Front Office

  • Maintain all Front Office files in an accurate and up to date manner.

  • Greet all Guests in the back office as well as direct all Guest inquiries including room reservations and Guest messages.

  • Answer any incoming calls to administration lines, messages and making appointments when required.

  • Maintain par stock of all office supplies; process all purchase requisitions for the Front Office and Swiss Service.

  • Prepare monthly G.S.I, E.O.S and SHARE updates

  • Co-ordinates and oversees daily mail desk operations.

  • Oversees back office for cleanliness, maintenance, security and overall functionality.

  • Communicates operating deficiencies to respective Department Heads for awareness purposes.

  • Handles Guest phone complaints and ensure appropriate follow-up.

  • Liaison for Guest issues with Executive offices.

  • Support to Front Office staff and Management team.

  • Front Office liaison for Department Heads.

  • Monitor and update RPS and other relevent figures on daily basis and respond and record all Gust complaints on on line platforms

  • Co-ordinate the hiring process through liaison with Human Resources and setting up all stages of interview process.


Qualifications



  • Proficiency in English (verbal and written), second language an asset

  • Previous customer related experience preferred

  • Previous PMS experience an asset

  • Computer literate in Microsoft Window applications required

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

ملخص الوظيفة

  • المُعلن : AccorHotels
  • تاريخ الإعلان : 17/08/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : مكة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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Language: English